Internship in Customer Experience and Continuous Improvement 80 100 (fmd)

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The opportunity

Join our Services team and shape meaningful customer experiences in a supportive environment. You work with colleagues who value collaboration curiosity and continuous learning. You contribute to projects that improve customer journeys and strengthen service excellence. You grow through handson work open feedback and inspiring global interactions. You develop your skills in a space that welcomes diverse perspectives and encourages innovation.

How youll make an impact

• Assist in mapping and analyzing existing customer service processes to identify pain points and areas for improvement

• Support the development and implementation of strategies to enhance the overall customer experience including digital and traditional touchpoints

• Collect and analyze customer feedback data (surveys interviews support tickets) to identify trends and actionable insights

• Participate in continuous improvement projects utilizing methodologies such as Lean Six Sigma or similar to streamline service operations and reduce inefficiencies

• Collaborate with various internal departments (e.g. Sales Operations Technical Support) to ensure a holistic approach to customer satisfaction

• Help prepare reports and presentations on project progress customer experience metrics and improvement recommendations for management review

• Conduct research on industry best practices in customer experience and continuous improvement within the energy sector

• Support the creation of documentation and training materials related to new processes or improved customer interactions

Your background

• Currently pursuing a Bachelors or Masters degree in Business Administration Industrial Engineering Operations Management Marketing or a related field

• Strong analytical and problem-solving skills with an ability to interpret data and draw meaningful conclusions

• Excellent communication (written and verbal) and interpersonal skills with the ability to collaborate effectively in a team environment

• Proficiency in Microsoft Office Suite (Excel PowerPoint Word) is essential familiarity with continuous improvement methodologies (e.g. Lean Six Sigma Agile) is a plus

• Demonstrated interest in customer experience service delivery and operational excellence

• Ability to work independently and manage multiple tasks in a fast-paced setting

More about us

We are a technology-driven company with a strong focus on innovation continuous improvement and sustainable manufacturing. We offer flexible working conditions dedicated mentorship and a supportive inclusive environment where you can grow personally and professionally empowering you to thrive while balancing life and work.

We look forward to receiving your application including a brief cover letter and a transcript of records along with your CV. Non-EU/EFTA citizens please note that an official university certificate showing that an internship is a mandatory part of your studies is required.

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