Operations Manager
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Job Location:
Natick, MA - USA
Yearly Salary:
$ 65000 - 70000
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a highly organized and experienced Operations Manager to oversee the housekeeping front office and breakfast areas at Hampton Inn Boston-Natick. The ideal candidate will ensure seamless daily operations maintain high standards of guest service and lead teams to exceed company goals. This role requires strong leadership excellent communication skills and a commitment to enhancing the guest experience.
Responsibilities
- Oversee and coordinate the daily operations of housekeeping front office and breakfast services.
- Develop and implement operational policies and procedures to ensure efficiency and quality.
- Train mentor and manage department supervisors and staff to maintain high performance and professionalism.
- Create schedules and monitor staffing levels to meet operational needs while controlling labor costs.
- Monitor guest feedback and resolve any issues to maintain excellent customer satisfaction.
- Collaborate with other departments to support overall hotel operations and business objectives.
- Ensure compliance with health safety and regulatory requirements.
Requirements
- 3 years proven experience in hospitality management preferably overseeing multiple departments.
- Strong leadership and team management skills.
- Exceptional organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficient with operational software and Microsoft Office Suite.
- Ability to work weekends and holidays.
Benefits
- Competitive compensation between $65000.00 - $70000.00 per year paid bi-weekly.
- Opportunity to work in a supportive and dynamic team environment.
- Employee discounts.
- Career growth and development opportunities within the company.
- Medical Dental Vision and 401(k)
- Free Parking
About the Company
Hampton Inn Boston-Natick is part of a renowned hospitality brand committed to providing exceptional guest experiences. Located in Natick MA our hotel prides itself on delivering quality service in a welcoming environment. We value our employees and strive to create a positive workplace culture that fosters growth and success.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
The Houseperson at Hampton Inn Boston-Natick plays a crucial role in ensuring the overall cleanliness and maintenance of the hotel's common areas, guest rooms,...
