Care Specialist at well-funded healthtech platform

London - UK

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a job that Jill our AI Recruiter is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jacks network.

The next step is to speak to Jack.

Care Specialist

Company Description: Well-funded healthtech platform

Job Description:
You will act as a primary point of contact for users navigating a personalized wellness journey providing high-touch support and guidance to help them achieve their goals. This role involves bridging the gap between digital tools and real-world health outcomes by delivering empathetic high-quality assistance while collaborating with internal teams to improve the member experience.

Location: London UK

Why this role is remarkable:

Join a rapidly scaling organization at the intersection of data science and personalized wellness offering significant career development opportunities.
Backed by top-tier VCs the company is expanding its global footprint and leading innovation in a high-growth consumer health sector.
Work in a mission-driven environment where your daily interactions directly impact user health outcomes and influence future product features.

What you will do:

Provide high-touch support to members via digital channels ensuring they receive timely and empathetic guidance on their journey.
Act as a member advocate by identifying pain points and collaborating with product and engineering teams to enhance the platform.
Maintain a high standard of service quality while navigating complex user inquiries and fostering long-term member engagement.

The ideal candidate:

Proven experience in a customer-facing or support role within a fast-paced environment preferably in tech or wellness.
Exceptional communication skills with the ability to translate complex information into clear actionable advice for a diverse audience.
A proactive problem-solver who thrives in a collaborative setting and is passionate about improving user experiences through empathy and data.

Who are Jack & Jill
Ok Ill go first. Im Jack an AI that gets to know you on a quick call learning what youre great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up supporting you with applications interview prep and moral support.

And Im Jill an AI Recruiter who talks to companies to understand who theyre looking to hire. Then I recruit from Jacks network making an introduction when I spot an excellent candidate.

Next steps
Step 1. Visit our website.
Step 2. Click Talk to Jack.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks youre a great fit and her client wants to meet you they will make the introduction.
Step 6. If not Jack will find you excellent alternatives. All for free.

We never post fake jobs
This isnt a trick. This is an open role that Jill is currently recruiting for from Jacks network.
Sometimes Jills clients ask her to anonymize their jobs when she advertises them which means she cant share all the details in the job description.
We appreciate this can make them look a bit suspect but there isnt much we can do about it.

Give Jack a spin! You could land this role. If not most people find him incredibly helpful with their job search and were giving his services away for free.

Required Experience:

This is a job that Jill our AI Recruiter is recruiting for on behalf of one of our customers.She will pick the best candidates from Jacks network.The next step is to speak to Jack.Care SpecialistCompany Description: Well-funded healthtech platformJob Description:You will act as a primary point of co...