Associate Product Experience
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
The successful candidate will be part of the Inflight Entertainment Department within our Customer Experience Division.
Key Responsibilities:
- To monitor in-flight entertainment (IFE) condition and performance and headsets operations with internal stakeholders (Engineering Cabin Crew Lounge Development and Inflight Operations) and external suppliers.
- To support user testing in the development of (IFE) applications and enhancements.
- Liaison with Technical Services team in the monitoring of IFE condition and performance and investigation of lapses. Liaise with Customer Affairs for reply to customer feedback.
- Charting reporting and analysis of IFE condition Customer Satisfaction (CSAT) performance.
- To support the logistics and operations of headsets and related items and perform regular checks/audits on appointed headset maintenance vendors.
- To ensure sufficient inventory and smooth operations for headset and related items
Requirements
- Diploma holder
- Is tech savvy and has interest in keeping up with evolving technology.
- Has interest in learning or has experience in working with data.
- Has passion for innovation and product ideation/development.
- Able to work independently self-driven and able to communicate well with various stakeholders.
- Comfortable working with data sets.
- Able to work on the common applications e.g. excel words power point etc.
- IT savviness or receptive to digitalisation mindset preferred.
We thank all candidates for your interest in Singapore Airlines and regret that only shortlisted candidates will be notified.
Required Experience:
IC
Key Skills
- Marketing
- Quality Assurance
- Agile
- Product Demos
- Analysis Skills
- Jira
- Project Management
- Product Management
- Qualitative Analysis
- Confluence
- Internet Of Things
- Product Development
About Company
For people in Singapore, traveling far means traveling by air, and that means Singapore Airlines (SIA). The carrier flies to about 65 cities in some 30 countries, primarily in the Asia/Pacific region but also in Europe and North America. It boasts a fleet of more than 100 aircraft. SI ... View more
