IT Technician

Who are we looking for Do you enjoy helping people solving problems and making technology work Are you curious calm under pressure and excited by fast-growing global environments
Were looking for a talented IT Technician who will support our teams across Europe and beyond!

Where Brno Czech Republic (hybrid)

Travel Occasionally to other sites in the UK and Poland.

When April 2026.

ABOUT THE ROLE

In December 2025 ROI Hunter joined forces with Pattern a US-based global ecommerce accelerator. This is the first shared role between our two companies created to support all our teams across Brno London and Wrocław while being based in our Brno office.

As an IT Technician youll help keep our teams productive supported and confident in their tools as both organizations continue to scale globally.

Your role will combine hands-on IT support with exposure to projects and infrastructure changes including server migrations.

What youll be doing:

• Supporting internal users via tickets chat email and calls
• Setting up new starters with hardware accounts and access
• Managing user accounts and permissions securely
• Troubleshooting laptops desktops peripherals networking and software
• Supporting Windows macOS and Google Workspace environments
• Helping with asset management and hardware lifecycle
• Participating in IT projects (e.g. server cloud migrations)
• Collaborating daily with a global IT team across time zones
  
  

ABOUT YOU

Well be a great match if:

• You love to learn and take ownership independently
• You have 24 years of experience in IT support / helpdesk / internal IT
• Youre comfortable supporting both Windows and macOS
• You understand IT basics like Wi-Fi VPNs DNS and access management
• You can explain technical issues in a calm human way
• You will be reporting to a native speaker using English on a daily basis
• Youre proactive empathetic and not afraid to ask questions
• You enjoy variety and dont mind things changing as we grow
• You are a fluent speaker of the English language (B2) and you enjoy speaking English.

Nice to have (not required):

• Experience with tools like Salesforce Workday Asana Okta JumpCloud Zoom
• Exposure to cloud environments (AWS / GCP)
• IT certifications (CompTIA or similar)
  
  

WHAT ITS LIKE TO WORK WITH THE TEAM

What makes this role unique is that you will be supporting both ROI Hunter and Pattern experiencing the best of both worlds! You will use English on a daily basis and have a chance to visit our other offices within Europe!

You will be based in our ROI Hunter Brno office surrounded by people who value openness trust and human connection.
We have an environment where you are encouraged to ask questions share ideas and take ownership without micromanagement.

At the same time you will be a part of the Pattern worldwide technical team reporting to Mike who values analytical thinking empathy and initiative to help and learn.
You will be in touch with Mike and the rest of the team daily via Slack and weekly/biweekly at team meetings and your 121s. Even though we have teams in multiple time zones you will work standard hours.

Patterns culture is built around a few core principles that guide how people work together and make decisions and youll experience these in practice:

• Thinking critically and improving how things are done not just following instructions
• Making decisions based on data not assumptions
• Communicating clearly and empathetically with internal partners
• Taking initiative and helping where its needed even outside your lane
• Being open to feedback while having a strong drive to not only meet the targets but to exceed them

In practice this role gives you:

• A supportive human Brno-based environment where you can grow with us
• Direct exposure to a successful global IT organization
• Clear expectations paired with trust and ownership
• Daily collaboration across countries and cultures
• A mix of hands-on support and meaningful projects
• Space to shape your own path as both companies continue to grow

This is a role for someone who enjoys helping people and wants to be part of something bigger.

PERKS AND BENEFITS

25 days of holiday

3 paid sick days per year

Occasional work from home

Multisport card contribution

Free massage or physiotherapy appointment once per month

Company-wide education budget for your development

Company and team events (online & offline)

but we still believe the most important thing is the culture we create and live every day.

YOUR HIRING JOURNEY WITH US:

1. Intro call with our recruiter in Brno Simon
2. Double Interview containing Technical and Non technical parts with Mike and one of your colleagues
3. Final interview
4. Reference Check (3-4 references)
5. Offer

WHO WE ARE

ROI Hunter

A tech company originally founded in Brno Czech Republic now operating worldwide.
We help brands scale their digital promotions and commercial activities through our Product Performance Management platform influencing every 43rd online purchase globally. Our clients include major retailers such as Adidas Boohoo M&S River Island and Farfetch.

Official partners of Meta (Facebook & Instagram) and Google working closely with the biggest players in the digital ecosystem.
A proud employer of 90 Hunters across 4 continents representing over 20 nationalities.

Pattern

A US-based global ecommerce accelerator helping world-class brands grow across 60 online marketplaces using proprietary technology AI and data at massive scale.

In December 2025 ROI Hunter joined forces with Pattern bringing together deep performance marketing expertise and global ecommerce operations creating new opportunities for growth learning and impact across both organizations.

Together were building the next chapter combining ROI Hunters culture and innovation with Patterns excellence scale and global reach.

If this sounds like a place where you would enjoy growing your IT career apply and let us learn more about each other!

In the meantime you can get to know us better through our Linkedin pages (Pattern ROI Hunter) or our ROI Hunter career blog on Tribee.

Required Experience:

IC