Accenture is a leading professional services company thatprovidesa wide range of services including strategy and consulting data and analyticstechnologyand operation services worldwide. With our thought leadership and culture of innovation we apply industryexpertise diverse skillsetsand next-generation technology to each business challenge.
Accenture Song is our customer organisation and workswith clients across their marketingsalesand services functions. Wecreate growth through relevance for our clients and provide a creative playground of imaginationandtechnology. TheService Teamis part ofAccenture Songand isdedicated tohelpingclients defineplanand deliver changes thatimpactend customers and the front-officeincluding:
Moving organisations to a more customer-centric model
Creating compelling customer propositions
Redefining customer journeys and personalising interactions using multi-channel strategies
Utilising the power of customer data to optimise customer engagements
Blending physical and digital engagement models to give customers a seamless service model
Usingnew technologies& platforms to deliver business and operating models change
About the Role
You will be a part of high-performing teams and large-scale transformationalprogrammesfor clients helping themleveragebest-in-class technologies to delight their customers and create meaningful relationships and interactions. You should have demonstrable experience the following areas
Front office operating model change for B2B or B2C organisations
Identifyingclient growth opportunities and developing strategies to deliver
Designing new customer facing propositionsofferingsand/or pricing strategies
Introducing new ways of working to client organisations
Customer centric process re-design
Developing and tracking to a business case measuring the value generated from improved customer experience and/or reduced cost-to-serve
Translating strategic vision intoaroadmap for change
Supporting delivery of digital transformation
Leading andfacilitatingdesign workshops
Working with a diverse set of cross-functional stakeholders
Agile delivery & frameworks
Ability tooperateat all stages of a project lifecycle from proposal to delivery
Experience managing risks and working with senior stakeholders
Strong analyticalproblem-solvingskills
Communication skills and the ability to influence senior stakeholders
Bringing creativity and design thinking to client problems
Experience in management consulting is highly regarded
Your experience:
3 years experience in design and delivery ofcustomerimpactingtransformations orfront office operating model change
Design Thinking practitioner
Certification in Project Management desirable
Certification in Agile Methodologies desirable
Bachelors degree or equivalent experience in a related discipline
Experience in management consulting is highly regarded
Does this appeal to you If so we wish to hear from you.
At Accenture Ireland in addition to a competitive base salary you will also have an extensive benefits package which includes pension private health insurance discounted gym membership emergency caring facilities and 2 days leave per year for charitable work of your choice! Flexible working arrangements can be discussed depending on the position.
About Accenture
Accenture is a leading global professional services company that helps the worlds leading businesses governments and other organizations build their digital core optimize their operations accelerate revenue growth and enhance citizen servicescreating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791000 people serving clients in more than 120 countries. Technology is at the core of change today and we are one of the worlds leaders in helping drive that change with strong ecosystem relationships. We combine our strength in technology and leadership in cloud data and AI with unmatched industry experience functional expertise and global delivery capability. Our broad range of services solutions and assets across Strategy & Consulting Technology Operations Industry X and Song together with our culture of shared success and commitment to creating 360 value enable us to help our clients reinvent and build trusted lasting relationships. We measure our success by the 360 value we create for our clients each other our shareholders partners and communities.Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status sexual orientation gender identity or expression marital status citizenship status or any other basis as protected by applicable rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities
Required Experience:
Contract
About Accenture Accenture solves our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and ... View more