Market Engineer I IT

Joliet, IL - USA

Monthly Salary: $ 48000 - 51000

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

ESSENTIAL FUNCTIONS:

Responds to telephone help-line calls and ensures all client/user support calls and service requests are handled or escalated in a timely manner.
Provides 1^st level support for all systems including software and hardware for all platforms problem determination/isolation analyzing problem data performing data analysis documenting findings escalating complex problems to the I.T. staff or service vendors and communication final resolution to clients and users.
Responsible for completion and documentation of all assigned day-to-day tasks/activities per the Daily Work Schedule for each system and shift. These functions include 1^st level support for clients/users requests systems backups printing routing and other duties.
Updates procedures and documentation for all platforms including performing intermediate technical tasks.
Uses the help desk log to track and close all client/user calls or problems.
Ensures the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition.
Provides one-on-one training for Support Technicians and client/users.
Monitors and reports system performance issues as necessary.
Participates in department driven projects.
Maintains confidentiality in matters pertaining to company records policies and customer lists. Shred reports containing sensitive data as determined by management.
Maintains logs to track system downtime and report all extended downtime to the supervisor and/or manager.
Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to clients/users and system availability.
Maintains property technical asset inventory.
Acts as a role model to other employees and always presents oneself as a credit to Harrahs and encourages others to do the same.
Adheres to all regulatory company and department policies and procedures.
Completes all other duties as assigned.

Job Demands:

Lifts up to a maximum of 50 lbs. and must be able to carry objects weighing up to 25 lbs.
Must be able to work in areas containing high noise levels bright lights and dust.
Position requires 30% standing 40% sitting 30% walking.
Requires some pushing and climbing.
Requires very frequent twisting stooping bending kneeling and reaching overhead.
Must be able to respond to touch speech aural and visual cues.
Must be able to maneuver all areas of the casino.

Compensation & Benefits:

$48000-$51000
Employment: Full Time

Benefits Package:

Comprehensive Medical Dental and Vision Insurance to support your health and well-being
Life and Disability Insurance to provide financial security in unexpected situations
401(k) retirement plan to help you save for the future.
Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs
Education Assistance program to support your professional development and continuous learning
Exclusive Team Member Discounts as a recognition of your valuable contribution to the team

Shift Details:

Swing Shift

Please note that the schedule may vary based on the operational requirements of the business so flexibility is essential.

Qualifications

REQUIREMENTS:

High School Diploma required.
College training equivalent to a Bachelors degree in Computer Science is preferred.
1yr a technical support role.
Strong personal computing skills are recommended.
Maintains property technical asset inventory.
Demonstrated intermediate-level technical skills in all platforms.
Intermediate skills related to troubleshooting on multiple platforms problem determination restoration techniques and related hardware and software products.
Excellent communication and customer service skills are required.
Ability to work in a fast-paced and high-pressure work environment.
Flexible to work any shift necessary.

Required Experience:

DescriptionESSENTIAL FUNCTIONS:Responds to telephone help-line calls and ensures all client/user support calls and service requests are handled or escalated in a timely manner.Provides 1st level support for all systems including software and hardware for all platforms problem determination/isolation...

Description

ESSENTIAL FUNCTIONS:

Responds to telephone help-line calls and ensures all client/user support calls and service requests are handled or escalated in a timely manner.
Provides 1^st level support for all systems including software and hardware for all platforms problem determination/isolation analyzing problem data performing data analysis documenting findings escalating complex problems to the I.T. staff or service vendors and communication final resolution to clients and users.
Responsible for completion and documentation of all assigned day-to-day tasks/activities per the Daily Work Schedule for each system and shift. These functions include 1^st level support for clients/users requests systems backups printing routing and other duties.
Updates procedures and documentation for all platforms including performing intermediate technical tasks.
Uses the help desk log to track and close all client/user calls or problems.
Ensures the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition.
Provides one-on-one training for Support Technicians and client/users.
Monitors and reports system performance issues as necessary.
Participates in department driven projects.
Maintains confidentiality in matters pertaining to company records policies and customer lists. Shred reports containing sensitive data as determined by management.
Maintains logs to track system downtime and report all extended downtime to the supervisor and/or manager.
Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to clients/users and system availability.
Maintains property technical asset inventory.
Acts as a role model to other employees and always presents oneself as a credit to Harrahs and encourages others to do the same.
Adheres to all regulatory company and department policies and procedures.
Completes all other duties as assigned.

Job Demands:

Lifts up to a maximum of 50 lbs. and must be able to carry objects weighing up to 25 lbs.
Must be able to work in areas containing high noise levels bright lights and dust.
Position requires 30% standing 40% sitting 30% walking.
Requires some pushing and climbing.
Requires very frequent twisting stooping bending kneeling and reaching overhead.
Must be able to respond to touch speech aural and visual cues.
Must be able to maneuver all areas of the casino.

Compensation & Benefits:

$48000-$51000
Employment: Full Time

Benefits Package:

Comprehensive Medical Dental and Vision Insurance to support your health and well-being
Life and Disability Insurance to provide financial security in unexpected situations
401(k) retirement plan to help you save for the future.
Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs
Education Assistance program to support your professional development and continuous learning
Exclusive Team Member Discounts as a recognition of your valuable contribution to the team

Shift Details:

Swing Shift

Please note that the schedule may vary based on the operational requirements of the business so flexibility is essential.

Qualifications

REQUIREMENTS:

High School Diploma required.
College training equivalent to a Bachelors degree in Computer Science is preferred.
1yr a technical support role.
Strong personal computing skills are recommended.
Maintains property technical asset inventory.
Demonstrated intermediate-level technical skills in all platforms.
Intermediate skills related to troubleshooting on multiple platforms problem determination restoration techniques and related hardware and software products.
Excellent communication and customer service skills are required.
Ability to work in a fast-paced and high-pressure work environment.
Flexible to work any shift necessary.

Required Experience:

Key Skills

Dhcp
Active Directory
VMware
Computer Networking
PowerShell
Microsoft Windows Server
Windows
Microsoft Exchange
SAN
Azure
Operating Systems
Dns

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About Company

Caesars Entertainment

Caesars Entertainment invites you to indulge in elegance. Hotels, upscale casinos, breathtaking shows, and gourmet dining – where entertainment reaches new heights!

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