Sr Manager, ServiceNow Architecture & Admin- Princeton NJ

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Position: Sr. Manager ServiceNow
Location: Princeton NJ
Location: Tampa FL
At Bristol Myers Squibb we are inspired by a single vision transforming patients lives through oncology hematology immunology and cardiovascular disease and one of the most diverse and promising pipelines in the industry each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Position Summary

This position plays a key role in designing and maintaining ServiceNow. The person in this role will be responsible to deliver new technology features and support fixes to optimize BMS ServiceNow operations and functional enhancements. You will collaborate with stakeholders and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience.

At BMS digital innovation and Information Technology are central to our vision of transforming patients lives through science. To accelerate our ability to serve patients around the world we must unleash the power of technology. We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science artificial intelligence and other technologies to promote scientific discovery faster decision making and enhanced patient care.

If you want an exciting and rewarding career that is meaningful consider joining our diverse team!

Key Responsibilities

Collaborate with stakeholders system architects and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience
Design solution on ServiceNow platform through Workflow Flow Designer IntegrationHub Orchestration Mid Servers Business Rules Client Scripts UI Actions UI Policies ACLs SLAs Registry Events Scheduled Jobs etc.
Support and identify opportunities for continuous improvement
Adopt broad enterprise-wide view and understanding of strategy processes and capabilities
Support business process re-engineering efforts for at least a couple medium-to-large software project
Communicate status updates to stakeholders and manage expectations
Conduct User Acceptance Testing (UAT) to ensure the requirements are met
Engage and the support business services and ensure adherence to technology standards across capability delivery teams including service providers
Work closely with cross-functional teams to deliver ServiceNow solutions
Troubleshoot and resolve issues/incidents
Collaborate with product managers and stakeholders to ensure requirements are clearly understood and backlog items are prioritized and partner with Developers to design and implement the solutions
Demonstrate a flexible and adaptive approach to accommodate changing requirements.
Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.