Director, Account Management

As Director Account Management - Europe you will play a critical role in strengthening and scaling Material Banks brand partner ecosystem across the region. This role is focused on driving long-term partner value through strong leadership disciplined portfolio management and trusted relationships with leading Brand Partners. You will lead and develop a team of Account Managers setting clear expectations coaching for performance and building the capabilities required to deliver consistent measurable outcomes for partners.

This is a senior external-facing role for someone who understands how brands succeed in the A&D ecosystem and how high-performing teams operate in complex multi-market environments. You bring sound judgment strong relationship building skills a hands-on leadership style and the ability to balance strategy with execution. You will work closely with sales marketing and global account leadership. This role is based out of London UK with frequent travel across Europe.

What youll do

• Own the overall performance and health of the European brand partner portfolio including retention renewal rates partner satisfaction and long-term platform adoption.
• Develop lead coach a team of Account Managers while remaining actively involved in key accounts initiatives and partner relationships.
• Onboard new brand partners guiding them onto the platform and ensuring a strong launch that sets the foundation for long-term success.
• Work closely with brand partners to monitor performance on the platform including inventory health sample availability deliverable management and ongoing optimization.
• Oversee and actively contribute to cross-functional initiatives from planning through delivery ensuring timelines quality and outcomes align with strategic goals.
• Prepare and deliver brand partner-facing presentations quarterly business reviews and performance reports that clearly communicate insight opportunity and value.
• Partner with Marketing on submissions co-branded initiatives and campaign execution to support partner visibility and performance.
• Lead renewal discussions and contract negotiations securing long-term partnership value and supporting sustained revenue growth.
• Use performance data and contribute feedback and insights from our brand portfolio to help shape future platform enhancements ensuring a high-quality brand partner experience.

What youll bring

• 8-10 years of experience in strategic account management client partnerships or related roles within complex multi-market environments. (Preferably within B2B design or technology-driven organizations).
• Demonstrated experience leading and developing teams while remaining hands-on in execution.
• Proven ability to manage complex partner relationships while balancing strategy operations and delivery.
• Solid analytical foundation; fluent in Excel CRM tools (Salesforce preferred) and performance dashboards.
• A hands-on entrepreneurial mindsetequally skilled in strategy follow-through and problem-solving.
• High comfort working with operational data inventory considerations and performance metrics.
• Strong collaboration communication analytical and organizational skills.
• A working style that reflects ownership adaptability and a willingness to roll up your sleeves.
• Ability to operate effectively across cultures functions and geographies.
• Willingness to travel frequently across Europe; fluency in English and additional European languages required (Italian is preferred).