AC Manila Payroll Helpdesk Associate
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Industry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
AssociateJob Description & Summary
At PwC our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding offboarding payroll and benefits administration absence management employee record-keeping compliance with labour laws and regulations and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution escalation or routing of inquiries as needed in line with HR protocols and guidelines as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.
Job Summary:
At PwC our people in people operations primarily focus on managing the people lifecycle and
the day-to-day operational tasks related to managing employees. This includes activities such as
employee onboarding offboarding payroll and benefts administration absence management
employee record-keeping compliance with labour laws and regulations and managing employee
inquiries and issues. These individuals enable HR processes and systems to run smoothly in
order to efciently support our workforce.
Those in human resource operations at PwC will focus on all areas of Human Resources and the
business in executing Human Resources related transactions and administrative activities. You
will be a primary HR point of contact in the resolution escalation or routing of inquiries as
needed in line with HR protocols and guidelines as well as be part of a team of problem solvers
that help solve complex business issues from strategy to execution.
Job Description:
Driven by curiosity you are a reliable contributing member of a our fast-paced
environment you are expected to adapt to working with a variety of clients and team members
each presenting varying challenges and scope. Every experience is an opportunity to learn and
grow. You are expected to take ownership and consistently deliver quality work that drives value
for our clients and success as a team. As you navigate through the Firm you build a brand for
yourself opening doors to more opportunities.
The Opportunity
When you join PwC Acceleration Centers (ACs) you step into a pivotal role focused on actively
supporting various Acceleration Center services from Advisory to Assurance Tax and Business
our innovative hubs youll engage in challenging projects and provide distinctive
services to support client engagements through enhanced quality and also
participate in dynamic and digitally enabled training that is designed to grow your technical and
professional skills.
As part of the People Operations team as Payroll Helpdesk Analyst 1 you support the helpdesk
by addressing payroll inquiries for employees across multiple jurisdictions. As an Associate you
deliver quality customer service contribute to continuous improvement activities and uphold
professional standards while fostering a learning mindset.
Responsibilities
- Assist employees with payroll inquiries and issues
- Support the resolution of payroll-related problems
- Collaborate with team members to confrm communication effectiveness
- Contribute to the development of helpdesk processes
- Analyze feedback to improve payroll support services
- Uphold the frms code of conduct in every interaction
- Adapt to new technologies and tools for payroll support
- Participate in training to enhance customer service skills
What You Must Have
- Bachelors Degree
- 1 to 3 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- Experience using Microsoft Office applications
- Fluency in one or more APAC or EMEA region languages
- Prior Payroll Operations experience preferred
Company Overview
PwC AC Manilas Consulting Services are designed to provide industryexpertiseand innovative solutions through Cloud & Digital services. Our goal is toassistbusinesses in driving growthoptimizingoperations and seizing opportunities. With our team of professionalscutting-edgetechnology and deep industry knowledge we help businesses stay ahead of the competition deliver strategic solutions and unlock long-term value.
Travel Requirements
Not SpecifiedJob Posting End Date
Required Experience:
IC
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
