Guest Service Agent
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Job Location:
Clackamas, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join the team at Hilton Garden InnClackamas as a Guest Service Agent and be the first point of contact for our valued this role you will deliver exceptional customer service by providing a welcoming atmosphere assisting with check-ins and check-outs and ensuring guest satisfaction throughout their stay. Your friendly demeanor and attention to detail will contribute to creating a memorable experience for every guest.
Responsibilities
- Greet and welcome guests with a warm and professional attitude.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries requests and complaints promptly and courteously.
- Maintain up-to-date knowledge of hotel services local attractions and amenities.
- Coordinate with other hotel departments to ensure seamless guest experiences.
- Process payments and maintain accurate records of guest accounts.
- Promote hotel services and amenities to enhance guest satisfaction.
- Adhere to all hotel policies procedures and safety standards.
Requirements
- High school diploma or equivalent.
- Previous experience in customer service or hospitality preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficient with computer systems and point-of-sale technology.
- Strong problem-solving abilities and attention to detail.
- Flexible availability including weekends and holidays.
- Must be legally authorized to work in the United States.
Benefits
- Competitive pay at $18.50 per hour.
- Opportunities for career growth and development
- Employee discounts at hotel properties.
- Supportive and dynamic work environment.
- Paid time off and holiday pay.
Required Experience:
Unclear Seniority
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
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