Regional Colleague Experience Lead, EMEA

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Regional Colleague Experience Lead EMEA

JLL supports the Whole You personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients. We are committed to hiring the best most talented people in our industry; and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate skilled trades and technology or youre looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves

• Strategic Ownership: Colleague Experience forms a part of the larger Workplace Experience team that functions in a Center of Excellence model. This job involves creating colleague experience strategies at a regional level that align with the global organizational outlook while ensuring local priorities are catered to.

• Program Leadership: Shape and guide Colleague Experience Program strategy across EMEA in partnership with operational teams ensuring alignment with global vision while adapting to local market needs.

• Framework Development: Create powerful analytical frameworks and design elevated colleague experiences that enhance end-user satisfaction across diverse client property portfolios.

• Strategic Implementation: Lead colleague experience evolution through expertise in journey mapping satisfaction surveys and other feedback channels and experiential assessments through human-centered design philosophy.

Key Accountabilities:

• Partnership Building: Cultivate relationships with business partners and client groups aligning diverse stakeholders around shared objectives through collaborative engagement and influence.

• Program Design: Develop and refine frameworks for Colleague Experience that balance global priorities with local relevance ensuring adaptability across EMEA markets.

• Thought Leadership: Guide the direction of Colleague Experience initiatives leveraging insights and trends to inform recommendations for leadership and business units.

• Governance & Performance: Establish clear reporting mechanisms share innovations and best practices and celebrate achievements across the region.

• Colleague Engagement: Foster inclusive communities by designing engagement models for business resource groups and supporting cross-cultural collaboration.

• Client Relationship Management: Work with local clients to align on objectives facilitate regular feedback forums and maintain awareness of organizational priorities and regulatory requirements.

• Governance Frameworks: Partner with the Regional Account Director to maintain robust governance including annual and quarterly meetings tailored to regional business customs.

• Analytical Insight: Use data analytics to inform recommendations for service enhancement always adhering to GDPR and local data protection regulations.

• Travel: Travel to client sites across EMEA (up to 10%) to ensure alignment and maintain key relationships.

What makes you successful in this role:

• Demonstrated ability to unite diverse stakeholders and perspectives building consensus and momentum for shared goals.

• Creative and forward-thinking mindset able to anticipate challenges and design long-term solutions for evolving colleague needs.

• Strong cross-cultural communication and emotional intelligence with the ability to adapt approaches for different markets and audiences.

• Experience in colleague experience corporate real estate hospitality events or service industries ideally with exposure to multiple EMEA markets.

• Proficiency in data-driven decision making colleague analytics and understanding of the corporate real estate lifecycle.

• Multilingual communication skills (English required; additional European Middle Eastern or African languages advantageous).

Leadership Qualities:

• Stakeholder Alignment: Skilled at bringing together varied priorities and personalities to achieve unified outcomes.

• Innovative Problem-Solving: Adept at developing creative sustainable solutions for complex colleague experience challenges.

• Cultural Intelligence: Sensitive and adaptable to diverse markets with strong emotional intelligence.

• Visionary Influence: Able to inspire action and engagement through compelling communication and thought leadership.

• Resilience: Maintains focus and delivers results in dynamic fast-paced environments.

What we can do for you:

At JLL we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package.

Apply today!

Location: On-site London UK

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

About JLL

For over 200 years JLL (NYSE: JLL) a leading global commercial real estate and investment management company has helped clients buy build occupy manage and invest in a variety of commercial industrial hotel residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world our more than 103000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world we help our clients people and communities SEE A BRIGHTER WAY. JLL is the brand name and a registered trademark of Jones Lang LaSalle Incorporated. For further information visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.