Customer Solutions Rep

Customer Solutions Representative CSR

Pay Rate:$18.35 per hour
Location: On-site

Job Summary

The Customer Solutions Representative (CSR) plays a critical role in delivering workforce services to customers through client career centers and coordinated referrals to community partners. This position focuses on building strong customer relationships assessing employment goals and connecting individuals to job opportunities training resources and support services. The ideal candidate demonstrates strong customer service skills adaptability and a commitment to supporting diverse job seekers.

Essential Functions

Communicate with customers by telephone virtually or in person to assess goals provide information and assist job seekers transitioning to new employment
Review job opportunities and provide referrals to qualified customers
Advise customers on local labor market conditions employment services education and training resources and available workforce programs
Support customers with resume development application completion interview preparation and appropriate workplace attire guidance
Develop and maintain constructive cooperative working relationships with internal teams external partners and the public
Identify opportunities to improve workforce services to better meet labor market needs
Contribute to performance goals including customer service standards and follow-up requirements
Perform other duties as assigned and fulfill responsibilities as required

Knowledge Skills and Abilities

Understanding of local communities labor markets and employment resources
Ability to learn and use computer systems databases and programs including word processing and spreadsheets
Strong customer service and interpersonal communication skills
Ability to work effectively with diverse customers who have varying needs and communication styles
Capability to handle challenging situations and resolve difficult customer interactions professionally
Sensitivity to customer needs with demonstrated empathy and concern for others
Strong problem-solving critical-thinking organizational and multitasking skills
Ability to learn multiple systems platforms and workforce programs
Ability to develop and maintain effective working relationships with management coworkers Board staff and the public

Education and Experience

High school diploma or GED required
Valid drivers license and proof of insurance with a good driving record
Six months of relevant experience preferred
Bilingual in English and Spanish strongly preferred

Physical Demands and Working Conditions

Ability to lift up to 10 pounds occasionally
Subject to standing sitting bending and walking throughout the workday
Requires visual acuity speech and hearing
Work is primarily performed in an office environment
Occasional driving and travel may be required
Flexible hours may be necessary
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

Search-Optimized Alternate Titles and Key Search Terms:Customer Solutions Representative Customer Service Representative CSR Workforce Services Representative Career Center Representative Employment Services Representative Workforce Development Specialist Job Seeker Support Specialist Employment Counselor Career Services Coordinator Workforce Program Specialist Human Services Representative Bilingual Customer Service Representative Public Assistance Representative Community Services Representative

Throughout the past 35 years MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:

• Medical dental and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being both on and off the job!

MMC strives to ensure all job postings confirm details of the position the rate of pay and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.