Senior Director, Account Management

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

• Serve as the senior relationship owner and trusted advisor for assigned regional clients.

• Develop and execute account strategies aligned with both client business objectives and company growth goals.

• Lead annual strategic planning sessions with clients to identify evolving needs and opportunities.

• Own P&L accountability for assigned accounts ensuring profitability cost control and contract compliance.

• Monitor service delivery performance against SLAs/KPIs; drive continuous improvement initiatives.

• Oversee budgeting forecasting and financial reporting for the account(s).

• Partner with functional leads (e.g. Facilities Management Project & Development Services Sustainability Technology) to ensure cohesive high-quality service delivery.

• Champion a One Team approach across geographies and service lines to deliver seamless client experiences.

• Escalate and resolve critical issues promptly to maintain client trust and retention.

• Identify and pursue cross-sell and upsell opportunities within existing accounts.

• Collaborate with BD and marketing teams to develop tailored proposals and renewal strategies.

• Contribute to RFP/RFI responses and support new business pursuits where relevant.

• Maintain strong governance through regular executive-level client meetings and steering committees.

• Proactively manage risks related to compliance safety reputation and contractual obligations.

• Ensure adherence to company policies ethical standards and regulatory requirements.

• Lead mentor and develop on-site account leadership teams.

• Foster a culture of inclusion accountability and operational excellence.

• Promote employee engagement and retention within the account team.

Qualifications & Experience

• Bachelors degree in Business Real Estate Engineering or related field; MBA or advanced degree preferred.

• Minimum 1015 years of experience in account management client services or operations within real estate FM or professional services.

• Proven track record managing large multi-service multi-country accounts with significant P&L responsibility.

• Strong understanding of integrated workplace solutions sustainability and workplace technology trends.

• Excellent communication negotiation and executive presence skills.

• Ability to operate strategically while maintaining operational rigor.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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