Service Lane Communications Specialist
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Job Location:
Marlton, NJ - USA
Yearly Salary:
USD 50000 - 65000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Are you a natural communicator who thrives in fast-paced environments and enjoys making people feel informed valued and in control Burns Hyundai Philadelphias #1 Volume Hyundai Dealer is seeking a Service Lane Communications Specialist to be the essential link between our service team and our customers.
This isnt a desk job - its a frontline on-your-feet high-impact role. Youll be the go-to source for real-time updates proactive outreach and seamless coordination throughout every customers service experience.
What Youll Do:
- Act as the primary point of contact for live accurate service updates - no voicemails no callbacks
- Greet customers in the service lane guide their visit and provide proactive status updates
- Coordinate with Service Advisors and Technicians to deliver real-time information including MPIs and ASRs with written photo and video communication
- Conduct post-service follow-ups to support satisfaction and CSI performance
- Document all customer interactions in the DMS and ensure smooth vehicle intake and delivery
- Help customers feel informed confident and cared for throughout their visit
What You Bring:
- Clear confident and proactive verbal communication skills
- Strong sense of urgency - you solve problems now not later
- Detail-oriented especially in handling MPI/ASR quality and timing
- Comfortable working on your feet in a fast-paced customer-facing environment
- Willingness to work in various weather conditions
- Computer literate and adaptable to dealership tools and systems
- Positive professional attitude and a team-first mindset
- Prior retail automotive dealership experience is preferred but not required
- Flexible availability for a five-day workweek including a mix of early shifts (starting at 7:00 AM) late shifts (ending at 7:00 PM) and at least two Saturdays per month
What We Offer:
- Highly Competitive Salary
- Performance-Based Bonus Plan
- Opportunity to grow within a top-performing multi-brand dealership group
- Collaborative high-energy team environment where communication is key
- Exposure to high-level fixed ops operations - a great entry point into service advising or BDC leadership
- Comprehensive benefits including:
- Health dental and vision insurance
- 401(k) with company match
- Paid time off
- Company-paid life insurance and optional voluntary benefits
Apply Online Today!
If youre ready to be the voice bridge and heartbeat of the customer service experience - apply now through the online link provided and take the next step in your career with Burns Hyundai - where communication drives everything we do.
Required Experience:
IC
Key Skills
- Internal Control
- Accounting And Auditing
- Accounts Handling
- General Services
- Elevator
- Brand
About Company
Burns Buick GMC sells and services GMC, Buick vehicles in the greater Marlton NJ area.
