Account Manager Customer Success

Job Description:

Be a part of our success story.Launch offers talented and motivated people the opportunity to do the best work of their lives in a dynamic and growing company. Through competitive salaries outstanding benefits internal advancement opportunities and recognized community involvement you will have the chance to create a career you can be proud of. Your new trajectory starts here at Launch.

Our Role-Based Consulting (RBC) team delivers outcome-oriented talent solutionsgoverned measured and proactively managedto help clients run and evolve critical capabilities. RBC is not traditional staffing: we own renewal and expansion rate integrity consultant health and portfolio outcomes and we partner closely with Consulting and Managed Services to grow the full Launch portfolio.

The Role:

As an Account Manager Customer Success you will own a portfolio of enterprise accounts. Youll safeguard gross margin dollars (GM$) lead renewals drive expansions (seats/skills/geos) and act as the day-to-day leader for client relationships and deployed consultants. Youll partner with Account Executives (new logos & projects) Recruiting (time to fill/backfills) Delivery/Studios (quality) and Finance/Ops (pricing guardrails).

Join our vibrant and dynamic team for an enriching and engaging professional journey. As part of our exceptional team youll thrive within a dynamic and spirited work environment. We are seeking candidates who are fueled by a collective dedication to team triumph intrinsic motivation and the ability to excel in a rapidly expanding competitive and service-centric culture.

Key Responsibilities:

Own renewal strategy & negotiations; maintain a 2-quarter runway for every account

Build and execute expansion roadmapsquantified by incremental GM$

Run QBRs and executive call plans; convert RBC beachheads into Consulting opportunities

Protect rate integrity; apply approved rate cards and annual uplifts

Lead a consultant success cadence (Day 7/30/60/90 check ins quarterly pulses)

Maintain impeccable forecast & data hygiene in CRM/PSA; manage risk registers

Partner cross functionally on backfills onboarding quality and red account plans

How Well Measure Success (612 months):

GRR (GM$) 9598% by segment; NRR (GM$) 103110%

Forecast accuracy within 10% on 90-day view; zero slippage on renewal date

Consultant retention 9295%; Time to Fill/Backfill meets SLA

Documented expansion plans and two executed QBRs per top account

Education and Experience:

1-5 years of customer success/account management experience within consulting or professional services

Proven track record owning renewals and expansions in complex multi stakeholder enterprises4

Background in cloud/data/AI platforms or modern software delivery

Experience bridging RBC Consulting Managed Services motions (preferred)

Commercial fluency: rate cards margin math (GM$) price uplifts discount control

Executive communication negotiation forecasting discipline and escalation leadership

Tools: Salesforce (or similar) PSA (Projector/BigTime) Power BI/M365

Compensation & Benefits:

As an employee at Launch you will grow your skills and experience through a variety of exciting project work (across industries and technologies) with some of the top companies in the world! Our employees receive full benefitsmedical dental vision short-term disability long-term disability life insurance and matched 401k. We also have an uncapped take-what-you-need PTO policy. The base salary range for this role is $50000 to $70000 plus variable compensation.

Dont Be Shy!

Our Corporate Recruiting team is excited to talk about our open positions and the opportunities to join the Launch team. Even if you are still in the exploratory stage of your job search we are always looking to network! Connect with our team today and lets talk more. Launch Consulting is an Equal Opportunity and Affirmative Action employer.

Employee Type: