Product Analytics Specialist (Customer Success) East

Amplitude is the leading AI analytics platform helping over 4300 customersincluding Atlassian Burger King NBCUniversal Square and Under Armourbuild better products and digital experiences. With powerful AI Agents embedded across our platform teams can analyze test and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2 Amplitude is the best-in-class solution for product data and marketing teams. Learn more at .

As an organization we deliver for our customers by living our values. We operate from a place of humility take ownership of problems and successes approach challenges with a growth mindset and put our customers at the center of everything we do.

Amplitudes Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products improves the ability to solve complex problems and drives more powerful solutions. We strive to create an environment of inclusionone focused on psychological safety empathy and human connectionthat will allow employees of all backgrounds to thrive.

Product Analytics Strategist (Customer Success)

NOTE: This is a clientfacing Product Analytics role embedded with our Customer Success team. Prior Customer Success experience is a plus but not requiredwell train you on our Customer Success playbooks.

About the Role & Team

As a Product Analytics Strategist (Customer Success) partnering with Amplitudes Customer Success team youll serve as a strategic product advisor to a portfolio of enterprise customers. Youll help product executives analytics leaders and growth teams build better digital products using Amplitudedriving adoption measurable outcomes and longterm value.

What Youll Do

• Partner with customers Product Analytics and Growth teams to set strategy define goals and execute plans that move key product metrics.
  
  
• Advise senior stakeholders (CPOs VPs of Product Heads of Analytics) on using Amplitude to inform product decisions roadmaps and experimentation.
  
  
• Lead strategic business reviews and deepdive analytics sessions that demonstrate impact and uncover new growth opportunities.
  
  
• Translate product usage and health signals into clear actionable recommendations that improve retention activation and conversion.
  
  
• Collaborate with Sales Product and Services to channel customer feedback into product enhancements and adoption initiatives.
  
  
• Codify best practices and playbooks customers can use to scale evidencebased product development.
  
  

What Youll Bring

• 5 years in Product Management Growth or Product Analytics roles within SaaS or digitalfirst environments.
  
  
• Handson experience with product analytics (Amplitude Mixpanel Google Analytics Heap etc.) to guide strategy and decisions.
  
  
• Proven ability to drive core product metrics (activation retention conversion) through analyticsdriven prioritization and rapid experimentation.
  
  
• Delivered measurable growth by aligning roadmap bets to a clear KPI tree and rigorously instrumenting impact.
  
  
• A track record of defining strategy prioritizing roadmaps and delivering business outcomes.
  
  
• Fluent business Spanish (required).
  
  
• Strong technical acumen (required): comfortable discussing product analytics concepts (events properties cohorts) basic experimentation and practical implementation considerations; quick to learn new tools and collaborate effectively with engineering and data teams.
  
  
• Exceptional communication skillsable to turn complex analysis into concise recommendations for senior audiences.
  
  

AI Skills (Preferred not required): Familiarity with modern AI/LLM models and capabilities; ability to spot pragmatic product use cases and define success metrics; awareness of data privacy and responsible AI. Comfort experimenting with model APIs is a plus.

TRAVEL REQUIREMENTS: up to 25%

Who We Are

The Company: Amplitude is filled with humble life-long learners who are eager to help one another and the company succeed. Our values of growth mindset ownership and humility are core to the way we work: were tenacious in the face of challenges we take the initiative to solve problems that drive our shared success and we operate from a place of empathy and openness seeking to understand many points of view.

The Product: Amplitude is a digital analytics platformwe help companies capture data they can trust uncover clear insights about customer behavior and take faster action. This empowers teams to build better product experiences that drive business growth. Were super proud of what weve built and continue to expand: a platform that empowers companies to thrive in the digital era.

Some of our benefit programs include:

• Excellent Medical Dental and Vision insurance coverages with 100% employer-paid premiums for employee Medical Dental Vision on select plans
• Flexible time off paid holidays and more
• Generous stipends to spend on what matters most to you whether thats wellness (monthly) commuter transit/parking (monthly) learning and development (quarterly) home office equipment (annual) and much more
• Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave Carrot Fertility Benefits/Adoption/Surrogacy support Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program (ESPP)

Other fun facts about Amplitude:

• We were recognized in the Newsweek Excellence Index 2024.
• Our customers love us! Theyve said were the #1 product analytics solution for 15 quarters in a row on G2.
• Were focused on growth. Check us out in Deloittes 2023 Technology Fast 500
• We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise companies in the world.
• We invest in our people. We offer mentorship programs management training and wellness initiatives.
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
• We were founded in 2012 went public via a direct listing in September 2021 and are now trading under the ticker $AMPL.
• Were a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ) New York Vancouver Amsterdam London Paris Singapore and Tokyo.
• Our mascot is the datamonster who loves to chow down on numbers charts and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race color religion national origin age sex marital status ancestry physical or mental disability veteran status or sexual orientation.

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We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @email address. You can learn more about how to protect yourself from these types of fraud by referring tothis article. Please exercise caution and cease communications if something feels suspicious about your interactions.