Payroll Coordinator

The position of the Payroll Coordinator serves as part of a Payroll cross-functional team consisting of HCM/Payroll Support Payroll Coordinators and Payroll Processors. The teams work together sharing information with identified campus staff students and system users rotating as determined by team and leadership. This position advises supports and counsels university faculty staff students retirees and their dependents through payroll policies and procedures and assists department users entering new or correctional payroll transactions into the Human Capital Management (HCM) system. Professional customer service and proficient oral and written communication is required of this position.

Payroll Coordinators (Specialists) are responsible for the day-to-day payroll functions. They work closely with HCM/Payroll Support Professionals to assess incoming issues or concerns and determine the best way to resolve them. This role must determine the customers knowledge base to educate them on appropriate procedures to ensure timely and accurate payroll payments and may guide users to the appropriate resource materials and training guides. This role will escalate issues to other members of their payroll team as appropriate. This role will be responsible for recording contact information and resolutions into the ES ticketing system.

This position reports to the Assistant Director of Payroll Operations and is exempt from the State of Colorado Classification System.

Applicants must be Colorado residents or able to relocate to Colorado within a month of starting employment with University of Colorado System Administration.

Remote this role is eligible to work remotely within Colorado.

Please note leadership may adjust in-office work requirements with a minimum of three months notice before any change can be implemented.

Duties and responsibilities of the position include but are not limited to:
day to day payroll responsibilities which include processing off-cycle payments overpayments ACH bank returns (partial and full) bank pulls garnishments life claims deduction and contribution adjustments SSA Child Services letters requesting salary information payroll expense transfers tax adjustments and other duties as assigned.
support to campus users regarding CU policies and procedures HCM system including questions with position data job data personal data tax withholding and time collection.
questions and resolve issues in a timely manner related to Time and Attendance and Absence Management.
with other members of the payroll cross-functional team regarding escalated issues.
timely feedback to the organization regarding service failures or customer concerns.
and/or review written step-by-step guides on duties to support knowledge transfer opportunities for other members of the payroll cross-functional team.
and/or review written step-by-step guides to assist campus partners with policy and procedures.
sustainable relationships with team and campus staff through trust and open and interactive communication.
all escalations and calls via the ticketing system.
to established metrics with regards to ticket closure.
the professional delivery of HCM and payroll actions in compliance with Employee Services technical guidelines administrative policies and procedures.

Salary: The anticipated hiring range has been established at $62000-$66000.

CU System Administration takes into consideration a combination of the selected candidates education training and experience as it relates to the position as well as the positions scope and complexity internal pay equity and external market value when determining a salary level for potential new employees.

Benefits: With our unparalleled range of benefits including top-notch healthcare comprehensive wellness programs enriching professional development and a dynamic work-life balance we ensure your holistic growth and happiness.

• No-cost or low-cost medical & dental plan options some inclusive of IVF assistance.
• Disability Life Vision Insurance options.
• Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10% of your gross pay a 401k or 403b plan and a 457 deferred compensation plan.
• Pre-tax savings plans such as Health care and Dependent care flexible spending accounts.
• Embrace a healthy work-life balance with ample sick and vacation leave along with at least 12 paid holidays. This includes a dedicated week off for winter break.
• 6 weeks of parental leave to adjust to the joys of parenthood.
• A tuition benefit program for you and/or your dependents.
• Free RTD EcoPass and Free Onsite Parking at our 1800 Grant Street Office.
• Many additional perks & programs with the CU Advantage.

Additional taxable fringe benefits may be available.

For more information on benefits programs please review our Comprehensive Benefits Guide.

Access our Total Compensation Calculator to see what your total rewards could be at CU. (This position is a University Staff position)

Minimum Qualifications:

Please ensure your resume includes any and all relevant experience to be accurately assessed against these qualifications. You must meet all minimum requirements listed at the time of application to be considered for this role.

• Bachelors degree from an accredited institution of higher education (education requirement may be substituted by professional experience)
• Two (2) years experience in a Customer Service environment
  

Preferred Qualifications:

• Three (3) years of equivalent experience as stated above
• Experience in Higher Education environments
• Experience with PeopleSoft HCM system
• Experience calculating a paycheck including gross to net benefits social security Medicare federal and multistate taxes
• Professional Payroll certifications (CPP)
  

Knowledge Skills and Abilities:

To be successful in this position candidates will need the following:

• Exceptional written and oral communication skills.
• Demonstrated ability to work independently and under pressure to manage multiple concurrent tasks and responsibilities and to deal with changing priorities while maintaining personal effectiveness.
• Demonstrated high level of commitment to customer service.
• Demonstrated proficiency in Microsoft Office programs.
• Demonstrated ability to establish and maintain good working relationships with co-workers supervisors other University personnel and the public.
  

For full consideration please attach the following as separate documents to your application:

1. A cover letter identifying the job specific minimum qualifications you possess
2. A resume including any and all relevant experience to be accurately assessed against the qualifications listed in the posting.

Please ensure you check the Job Specific Attachments box next to each document on the Required Documents page of the application for the appropriate documents to be attached.

Per the Colorado Job Application Fairness Act you are not required to provide your date of birth dates of school attendance or dates of graduation on your resume or cover letter. If an application requires additional materials such as a transcript or certification you may redact identifying information relating to your date or birth dates of school attendance or dates of graduation.