Support Engineer
Share
Job Location:
Charlotte, VT - USA
Hourly Salary:
$ 30 - 32
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Who is Blueprint
What does Blueprint do
Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy business solutions products and services to transform and grow companies.
Why Blueprint
At Blueprint we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division our multifaceted services team or you want to grow your career in human resources your ability to make an impact is amplified when you join one of our teams. Youll focus on solving unique business problems while gaining hands-on experience with the worlds best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint youll have the opportunity to work with multiple clients and teams such as data science and product development all while learning growing and developing new solutions. We guarantee you wont find a better place to work and thrive than at Blueprint
In This Role
In this role you will serve as a senior technical support engineer supporting an enterprise data governance and analytics platform. You will work directly with customers to troubleshoot complex technical issues related to data cataloging data mapping metadata management and governance policies across diverse data environments. The role requires strong customer engagement deep technical expertise in cloud-based data services and the ability to manage a high volume of concurrent support cases while collaborating closely with internal engineering and escalation teams.
Key Responsibilities
Own the end-to-end customer support experience for assigned technical cases
Troubleshoot diagnose and resolve complex issues related to data governance metadata and analytics platforms
Support customers with data cataloging data mapping policy configuration and governance implementations
Manage and prioritize a high-volume case workload (typically 1215 active cases simultaneously)
Communicate clearly and professionally with customers through written and verbal channels
Collaborate across internal teams using structured troubleshooting and escalation best practices
Identify cases requiring technical or strategic escalation and engage appropriate internal stakeholders
Create track and maintain incident or escalation requests to engineering or product teams
Ensure transparency documentation and timely follow-ups throughout the support lifecycle
Required Qualifications
Associates degree in a computer-related field or equivalent professional experience
57 years of experience in a technical support systems support or IT services role
5 years of hands-on experience with one or more Big Data data governance or analytics platforms
Experience supporting cloud-based data services related to data governance risk or compliance
Experience with modern data platforms and analytics services (including data integration and orchestration tools)
Strong experience handling customer-facing IT support tickets
Solid understanding of data warehouses SQL databases and core data concepts
Ability to work independently manage time effectively and maintain ownership of complex issues
Excellent verbal and written communication problem-solving and customer service skills
Preferred Qualifications
Prior experience supporting enterprise cloud platforms in a production support environment
Background supporting data governance metadata management or compliance-related solutions
Experience with large-scale analytics platforms and integrated data ecosystems
Familiarity with third-party data and metadata tools
Proven ability to operate in fast-paced support environments with high accountability
Experience working closely with engineering or product teams on escalations and root cause analysis
Salary Range
Equal Opportunity Employer
Blueprint Technologies LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race color age disability sex gender identity or expression orientation veteran/military status religion national origin ancestry marital or familial status genetic information citizenship or any other status protected by law.
If you need assistance or a reasonable accommodation to complete the application process please reach out to:
Blueprint believe in the importance of a healthy and happy team which is why our comprehensive benefits package includes:
- Medical dental and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
Location: Hybrid 3 days per week Charlotte NC OR Houston TX (Working PST Hours)
Required Experience:
IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
