Bilingual Call Center Specialist
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Job Location:
Wauwatosa, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Our Call Center (internally known as the Member Solutions Center) is growing and were seeking compassionate detail-oriented Call Center Specialists to join us. As a Call Center Specialist youll be the foundation of our members experience delivering best-in-class service through inbound calls. Our dedication to our members has earned us a reputation as a leader in the industry. Come launch your career with a robust supportive and community-driven organization.
UW Credit Unions commitment to serving our Spanish speaking members and the community has resulted in significant need for Spanish-bilingual skills in our Member Solutions Center.
Hours: 8:00am-5:30pm Monday-Friday with rotating Saturdays (9:00am-1:00pm).
Pay: Starting wage $20.50/hour with potential for higher base wage based on experience. Spanish bilingual candidates will receive a $1.25/hour premium.
Location: Wauwatosa WI (ability to work at home 2 days per week (& Saturdays) based on performance/role progress after training).
This training class is starting on Monday February 6 2026
- Classroom training onsite for the first 12 weeks of employment.
- Continuous learning and development opportunities including but not limited to transparent dialogs resources tools and technical learning modules.
Why work for UW Credit Union
Join one of Wisconsins premier financial institutions a National Top Workplace and multi-year recipient of Madison Magazines Best Places to Work Wisconsin State Journals Top Workplaces and Milwaukee Journal Sentinels Top Workplaces to receive:
- 21.5 days annual paid time off
- 2 weeks paid caregiver leave
- 2.5 weeks paid new child parental leave
- 2 days paid volunteer time
- 11 paid holidays (including your birthday!)
- 401k company match of up to 5% plus approximately 4% discretionary match
- Variable bonus reward
- Competitive Medical Dental and Vision plans including domestic partner eligibility
- Employee Assistance Program
- And more!
Responsibilities
What Youll Do:
- Respond to inbound calls from members regarding account inquiries transactions and general financial services.
- Provide accurate information and resolve issues efficiently while maintaining a high level of professionalism and empathy.
- Document member interactions and follow up on unresolved issues to ensure timely resolution.
- Educate members on available products services and digital tools to enhance their banking experience.
- Collaborate with internal teams to escalate complex issues and ensure member needs are met.
- Meet performance metrics including call quality response time and member satisfaction scores.
- Stay informed on financial regulations product updates and internal policies to provide compliant and consistent service.
Qualifications
These skills and experience are essential to your success:
- 8 months to 1 year of experience in customer service preferably in a call center environment.
- Proficiency with Microsoft Office products.
- Familiarity with major web browsers and operating systems.
- Ability to learn and navigate complex systems and technologies.
- Bilingual fluency in Spanish and English.
Required Experience:
IC
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
UW Credit Union offers comprehensive financial services from Madison to Milwaukee including checking and savings accounts, credit cards, mortgages, auto loans, student loans, investments and more.
