Root Cause Analyst

Manchester - UK

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

What will my role entail

We are looking for a Root Cause Analyst on a 3-6 month fixed term contract. You will support the Claims and Operational areas of the business and will take the lead on learning lessons from previous customer complaints Financial Ombudsman Service (FOS) decisions as well guidance and policy provided by the Financial Conduct Authority (FCA) and industry news & trends to address any underlying issues. You will drive improvements in overall customer satisfaction and Regulatory adherence preventing reoccurrence of customer complaints.

What will I do in this role

You will reduce customer complaints and highlight potential risks to the business by identifying Regulatory non-adherence emerging themes or broken processes through effective and thorough root cause analysis and reporting. You will work with our Agile Squads and our Technology and Data Teams to prioritise recommend and track solutions to systemic problems.
You will understand about additional cost implications balancing the risks and benefits of their implementation to demonstrate the effectiveness of remedial activities.
You will present root cause data and findings to management and customer forums to highlight discuss and escalate identified issues when required.
You will provide business areas with insight guidance and recommendations and ensure our Consumer Duty and all Regulatory responsibilities are complied with.

Qualifications :

You are a good fit for the role if you have:

Experience in complaint root cause analysis quality assurance or process improvement preferably within financial services
Proficiency in root cause analysis methodologies tools and data analysis techniques.
Strong analytical and problem-solving skills with the ability to interpret complex data sets and identify trends and patterns.
Knowledge of the Financial Conduct Authoritys regulatory requirements and standards relevant to complaint management
A strong commitment to improving customer satisfaction and experience.
Excellent written and verbal communication skills with the ability to present findings and recommendations clearly and concisely to diverse audiences.
A detail-oriented skillset with a focus on accuracy in documenting findings and recommendations.
Strong interpersonal skills with the ability to work effectively with cross-functional teams and build collaborative relationships

Additional Information :

Whats in it for you:

Competitive salary that reflects your skills experience and potential.
Discretionary bonus scheme that recognises your hard work and contributions to esures success.
28 days annual leave plus 8 flexible days and the ability to buy and sell further holiday.
Our flexible benefits platform is loaded with perks to choose from so you can build a personal toolkit to support your health wellbeing lifestyle and finances.
Company funded private medical insurance for qualifying colleagues.
Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members.
Well elevate your career with hands-on training mentoring access to our exclusive academies regular career conversations and expert partner resources.
Driving good in the world couldnt be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities.
Join our internal networks and communities to connect learn and share ideas with likeminded colleagues.
Were a proud supporter of the ABIs Make Flexible Work campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.
And much more; See a full overview of our benefits hereReward and benefits Esure Group PLC

We are committed to creating an inclusive and diverse workplace where everyone feels valued respected and empowered. We celebrate individuality and create spaces where unique backgrounds and experiences can come together. We believe that diverse perspectives drive innovation in turn enabling us to better serve our customers community and build a stronger organisation. Our commitment to inclusion extends to every part of our business from hiring practices to professional growth opportunities ensuring equal access and support for all.

Remote Work :

Employment Type :

Full-time

What will my role entailWe are looking for a Root Cause Analyst on a 3-6 month fixed term contract. You will support the Claims and Operational areas of the business and will take the lead on learning lessons from previous customer complaints Financial Ombudsman Service (FOS) decisions as well guida...

What will my role entail

What will I do in this role

You will reduce customer complaints and highlight potential risks to the business by identifying Regulatory non-adherence emerging themes or broken processes through effective and thorough root cause analysis and reporting. You will work with our Agile Squads and our Technology and Data Teams to prioritise recommend and track solutions to systemic problems.
You will understand about additional cost implications balancing the risks and benefits of their implementation to demonstrate the effectiveness of remedial activities.
You will present root cause data and findings to management and customer forums to highlight discuss and escalate identified issues when required.
You will provide business areas with insight guidance and recommendations and ensure our Consumer Duty and all Regulatory responsibilities are complied with.

Qualifications :

You are a good fit for the role if you have:

Experience in complaint root cause analysis quality assurance or process improvement preferably within financial services
Proficiency in root cause analysis methodologies tools and data analysis techniques.
Strong analytical and problem-solving skills with the ability to interpret complex data sets and identify trends and patterns.
Knowledge of the Financial Conduct Authoritys regulatory requirements and standards relevant to complaint management
A strong commitment to improving customer satisfaction and experience.
Excellent written and verbal communication skills with the ability to present findings and recommendations clearly and concisely to diverse audiences.
A detail-oriented skillset with a focus on accuracy in documenting findings and recommendations.
Strong interpersonal skills with the ability to work effectively with cross-functional teams and build collaborative relationships

Additional Information :

Whats in it for you:

Competitive salary that reflects your skills experience and potential.
Discretionary bonus scheme that recognises your hard work and contributions to esures success.
28 days annual leave plus 8 flexible days and the ability to buy and sell further holiday.
Our flexible benefits platform is loaded with perks to choose from so you can build a personal toolkit to support your health wellbeing lifestyle and finances.
Company funded private medical insurance for qualifying colleagues.
Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members.
Well elevate your career with hands-on training mentoring access to our exclusive academies regular career conversations and expert partner resources.
Driving good in the world couldnt be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities.
Join our internal networks and communities to connect learn and share ideas with likeminded colleagues.
Were a proud supporter of the ABIs Make Flexible Work campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.
And much more; See a full overview of our benefits hereReward and benefits Esure Group PLC

Remote Work :

Employment Type :

Full-time

Key Skills

ArcGIS
Intelligence Community Experience
GIS
Python
Computer Networking
Data Collection
Intelligence Experience
R
Relational Databases
Analysis Skills
Data Management
Application Development

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About Company

Esure Group

Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at ... View more

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