Senior Customer Success Manager
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
The Senior Customer Success Manager (CSM) is a strategic advisor and AI-savvy partner to our customers helping them unlock measurable value from LinkedIn Learning solutions. This role blends customer advocacy data-driven insights and enablement to drive adoption retention and long-term customer impact.
As a CSM you will be tasked with:
Serving as a customer champion and trusted advisor
Helping customers realize value from their learning investment
Partnering on customer retention and expansion through value realization
The CSM partners with multiple stakeholders within assigned customers to ensure effective onboarding engagement and ongoing adoption of LinkedIn Learning products and solutions.
Responsibilities Include
Drive Customer Success & Retention
Partner with sales counterparts to drive adoption mitigate churn risk and deliver measurable outcomes through success plans ongoing engagement and regular business reviews.
Act as a Strategic Advisor
Build trusted relationships with customer stakeholders across HR L&D and the business. Align learning initiatives to organizational priorities and guide customers toward long-term capability development and workforce upskilling goals.
Deliver Insights & Best Practices
Leverage usage data benchmarks and best practices to provide actionable recommendations. Map LinkedIn Learning solutions to customer learning strategies and operating models to drive meaningful adoption.
Champion AI-Powered Learning Enablement
Guide customers in leveraging AI-driven capabilities to personalize learning support skills development and improve learner engagement and outcomes.
Monitor & Optimize Engagement
Analyze engagement and adoption trends identify areas of low utilization and proactively implement strategies to increase impact and customer value.
Collaborate Cross-Functionally
Partner closely with internal teams (e.g. Account Directors Global Services Product) to deliver a cohesive customer experience and provide feedback that helps inform product improvements.
Drive Measurable Outcomes
Focus on customer-defined success metrics such as learner engagement skills development and alignment between learning initiatives and business priorities.
Travel: Up to 15% travel may be required when travel guidelines safely allow for in-person visits depending on location and territory.
Qualifications :
Basic Qualifications
5 years of experience in one or more of the following areas: Customer Success Account Management/Sales Consulting Product Training and Enablement Project Management or Change Management
Fluency in Swedish
Preferred Qualifications
Experience working with learning technologies such as LMS LXP or other digital learning platforms ideally in a customer-facing or advisory role
Experience partnering with customers on learning strategy capability building or workforce upskilling initiatives translating business objectives into learning priorities
Familiarity with skills-based approaches such as skill mapping talent architecture or capability frameworks and how these are applied in enterprise learning environments
Strong interpersonal skills with the ability to build trusted relationships and navigate complex stakeholder landscapes across HR L&D and business leadership
Strong organizational project management and prioritization skills with the ability to manage multiple customer initiatives in parallel
Experience analyzing data usage trends and customer insights to identify adoption opportunities and drive measurable customer value
Influential verbal and written communication skills including comfort presenting to both small groups and senior stakeholder audiences
Solid understanding of Software-as-a-Service (SaaS) models and value-based customer engagement
Bachelors degree or equivalent practical experience
Suggested skills
- Communication
- Stakeholder Management
- Data Driven
Additional Information :
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :
No
Employment Type :
Full-time
Key Skills
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- Remote Access Software
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- SSO
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About Company
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re ... View more
