Call Center Customer Service Rep | CSR
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Call Center Representative Healthcare Provider Support
Location: Austin onsite local candidates only
Pay Rate:$20.00 per hour
Employment Type: Full time contract to hire based on performance
Schedule: Any 8-hour shift between 7:00 AM and 7:00 PM
Role Overview
This position supports healthcare and Medicaid provider networks by delivering accurate unbiased assistance to providers and clients. The role is highly metrics-driven and requires consistent performance in a fast-paced high-volume contact center environment. Representatives serve as a critical point of contact for program inquiries while ensuring compliance accuracy and exceptional service standards.
Key Responsibilities
- Respond to high-volume inbound phone calls from Medicaid providers and clients
- Address inquiries related to eligibility medical claims status and program-specific questions
- Provide clear accurate and unbiased information in a professional manner
- Resolve issues or escalate concerns following established procedures
- Document all interactions thoroughly and accurately in online systems
- Transfer calls to appropriate call center units when necessary
- Meet or exceed individual attendance quality and productivity metrics
- Maintain strict adherence to schedule and performance standards
- Perform additional duties as assigned by management
Required Skills and Qualifications
- Minimum 6 months of recent high-volume inbound contact center experience
- Strong multitasking ability in a fast-paced environment
- Proficiency with Microsoft Office and web-based systems
- Excellent verbal communication and documentation skills
- Ability to maintain professionalism and accuracy under pressure
- Dependable attendance and schedule flexibility required
Schedule and Availability
- Must be available to work any 8-hour shift between 7:00 AM and 7:00 PM
- No schedule changes permitted during the first 90 days
- Consistent attendance is a critical performance requirement
Work Environment
- Onsite office setting in Austin TX
- Structured performance-driven call center environment
- Ongoing monitoring of quality productivity and attendance metrics
Most Important
To be considered candidates must meet all of the following:
- Minimum 6 months of recent high-volume inbound call center experience
- Experience must be within the last 12 months preferably in the most recent role
- Call center experience must be clearly stated on the resume by title and or role description
- Ability to work onsite in Austin TX this is not a remote role
This role is ideal for candidates with recent call center experience who thrive in structured environments value consistency and are motivated by performance standards and service excellence.
Throughout the past 35 years MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
- Medical dental and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being both on and off the job!
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
MMC provides professional services and workforce management services and solutions (both technical and non-technical) to public and private companies in addition to governmental organizations (Federal, State and Local) in the United States. Our Partners include major systems integrato ... View more
