Account Manager

MISSION :

• To develop drive and execute strong business relationships with existing and new accounts as to maximise the achievement of company goals and renewal targets  
• Nurture and deepen broker and client relationships with the objective of increasing client stickiness/retention and maximizing long term revenue.

MAIN RESPONSIBILITIES:

• Serve customers by providing product and service information and resolving product and service problems as indicated by clients or partners;
• Prepare account plans for strategic accounts clearly outlining plans to meet short medium & long term revenue objectives
• Provide monthly forecast for the portfolio split by accounts
• Engage with key client stakeholders to increase Coface solution usage and to upsell new Coface solutions
• Monitor the portfolio proactively highlight any anomalies and prepare recovery plans to get usage/revenue back on track
• Identify new use cases/departments to expand the Coface solutions for clients
• Track and see to closure any customer queries including complaints by providing the best solution to solve the problem following up to ensure resolution
• Track and manage SLAs as per contract to ensure they are within the agreed limits
• Deliver to clients and partners final Contracts Endorsements and invoices and handle any questions related to these documents
• Be responsible for negotiations with clients on renewal of contracts and pricing
• Responsible for derogation request if required on products contracts and pricing
• Conduct 6 monthly reviews with the client and clients stakeholder to clearly demonstrate Cofaces industry thought leadership and how Coface BI is an effective solution.
• Accuracy in forecasting of sales and revenue targets.
• Ensure client NPS scores meet or exceed global benchmarks

Qualifications :

• Degree or diploma in a relevant discipline Business Economics Finance
• 3-5 years of professional experience in account management.

Additional Information :

• Hybrid working model after the first month
• Great place to work: central and modern office 
• Opportunities to learn: budget every year for training languages platform e-learning platform dedicated development program
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company one of the world leaders in its field
• Health care

Remote Work :

No

Employment Type :

Full-time