Regional Chief Customer Officer, Americas
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Job Location:
Itasca, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
The Regional Chief Customer Officer is responsible for driving customer success value realization and longterm account growth across a portfolio of partnerled customers who do not hold direct service agreements with IFS. This senior leader acts as the strategic steward of the customer relationship on behalf of IFS ensuring that customers achieve measurable outcomes from their IFS solutions while working collaboratively with partners who deliver implementation support and ongoing services.
The role requires a blend of executive presence ecosystem leadership commercial acumen and deep understanding of the IFS product suite. The Regional CCO ensures that customers remain successful referenceable and aligned with IFSs longterm roadmapeven when daytoday service delivery is owned by partners.
Key Responsibilities
Customer Advocacy for Partner-Led Accounts
- Champion customer outcomes by ensuring each account achieves measurable business value from IFS solutions.
- Develop executive relationships with customer leadership teams to understand strategic priorities risks and growth opportunities.
Partner Ecosystem Leadership
- Collaborate with partner organizations to ensure highquality delivery adoption and support across all assigned accounts.
- Establish joint success plans with partners that align customer goals partner responsibilities and IFS strategic interests.
- Monitor partner performance and escalate systemic issues that may impact customer satisfaction or IFS brand reputation.
- Promote best practices for partnerled delivery models across the region.
Risk & Escalation Management
- Act as the executive escalation point for customer issues that cannot be resolved through partner channels.
- Assess systemic risks across the partnerled ecosystem and implement preventative strategies.
- Safeguard customer satisfaction for these Partner-led accounts by ensuring transparency accountability and timely resolution of critical issues.
What Were Offering
- Salary Range: $200000-$250000 annually plus bonus
- Flexible paid time off including sick and holiday
- Medical dental & vision insurance
- 401K with Company contribution
- Flexible spending accounts
- Life insurance and disability benefits
- Tuition assistance
- Community involvement and volunteering events
Qualifications :
Qualifications
- 10 years of enterprise customer leadership experience in SaaS ERP EAM FSM or related enterprise software.
- Proven success in partnerled or channeldriven models with complex customer ecosystems.
- Strong executive communication skills with the ability to influence without direct authority.
- Deep understanding of IFS solutions or comparable enterprise platforms.
- Experience managing escalations and navigating complex customer environments.
- Strategic analytical and commercially minded with a track record of driving account growth.
Success Measures
- Customer satisfaction and sentiment across partnerled accounts.
- Partner delivery quality and alignment with IFS standards.
- Reduction in escalations and improved customer health metrics.
Additional Information :
We believe that coming together as a community in person is important for innovation connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. VEVRAA Federal Contractor Equal Opportunity Employer
Remote Work :
No
Employment Type :
Full-time
Key Skills
- cpr
- Customer Service
- Clearance
- Facility
- Administrative Tasks
- Emergency
- Public Safety
- Law Enforcement
- Access Control
- Communication
- General Public
- Financial Statements
- Military Personnel
- Procedures
- Powerpoint
About Company
We are growing! At IFS we are constantly growing to deliver award-winning solutions to hundreds of partners and thousands of customers worldwide! We help companies who want to be their best when it matters most at their #momentofservice. Visit https://ifs.link/IzM0px to find out mo ... View more
