Client Services Manager
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Job Location:
Walton, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Why Work for Saddle Creek
Saddle Creek Logistics Services succeeds by promoting a diverse friendly and respectful teamwork environment. As a vital service provider we not only make a difference in our community but offer our associates opportunities to enhance their skills build meaningful careers and end each day with a sense of accomplishment. If youre looking for a family-oriented company that lives by its values and offers competitive pay and benefits join our team today.
Note that if you are viewing this posting on an external job board (such as Indeed LinkedIn ZipRecruiter etc.) unless specifically stated in the posting the provided salaryestimatesmay not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background skills and compensation requirements.
Location: Walton KY
Schedule: Monday - Friday 8am - 4:30pm
Position Description
Client Services is responsible for providing clients with high-quality professional client service and acts as a liaison between the client and Saddle Creek. They assist clients on all issues by investigating and resolving a wide array of client questions and concerns using a variety of systems and offer solutions in a positive manner. They establish and maintain effective professional working relationships with associates other agencies clients and the public.
Responsibilities
- Lead on-site Client Services team in supporting client relationships by becoming an extension of our clients business. Build strong rapport with partners including managing relationships expectation setting and status communication; develop and implement a regular schedule for meeting with a client either formally or informally in person or by teleconference
- Manage and train Client Services Supervisors Client Services Coordinators and Operations Coordinators across multiple shifts that support clients business
- Represent and act as a liaison to work in conjunction with Directors Managers Supervisors and Client Services to plan develop and implement policies/procedures for our clients to ensure facility client service and broad warehousing practices are followed
- Proactively identify process improvements that enhance Clients experiences and streamline warehouse operations; provide a positive response to problem resolution and ensure all relevant Saddle Creek departments are appropriately involved and kept up to date
- Develop regular service reports shared with the Clients that give visibility to volumes labor planning service commitments etc.
- Ensure that the Client is serviced within their guidelines and SCLS policies and procedures
- Initiate formal project plans as required to ensure initiatives and post-meeting follow-ups are prompt and well-executed
- Provide support to Operations with the processing issuing and mailing of daily weekly and month-end customer reporting billing and collection efforts
- Partner with Client and Saddle Creek leaders to determine future business needs and support the implementation of all newly approved solutions.
- Assist in ongoing startups with clients and building relationships leading to steady state operations
- Ensure communication between all operating divisions is maintained and follow through with any pending items
- Ensure the consistent execution governance and ongoing oversight of SCSnap! our CRM platform. The position plays a key role in driving adoption and ensuring execution of standardized processes that enable an exceptional client experience
Qualifications
Education/Experience
- Bachelors Degree (preferred); High School Diploma/GED is required
- 3-5 years of customer service/account management experience preferably within an eCommerce environment
- 3 years of team leadership experience preferably in eCommerce or distribution/logistics environment
Knowledge Skills and Abilities
- Must have a proven track record of providing exceptional customer service which assists in the development and retention of clients
- Proficiency in Microsoft Office applications; Word Excel and PowerPoint
- Ability to read analyze and interpret policies and contracts
- Must be able to multi-task problem-solve prioritize and work under pressure
- Knowledge of Softeon WMS experience is a plus; eCommerce experience is a plus
.
Benefits:
Benefits packageincluding medical dental vision HSA and medical reimbursement
Annual bonus eligibility
401(k) match
Vacation and holiday pay
Employee assistance and identity theft protection
Career development and opportunity for internal promotions
Tuition reimbursement for further education
Company paid life insurance and short term disability
Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race gender national origin ancestry age color religious creed marital status genetic information sexual orientation gender identity gender expression sex (including pregnancy breastfeeding and related medical conditions) mental or physical disability medical condition military and veteran status or any other status or condition protected by applicable federal state or local laws governmental regulations and executive orders. View the EEO poster the E-Verify Postinghere.
Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity please send an e-mail toand let us know your contact information and the nature of your request.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
