Customer Service OOH Agent

Customer Service OOH Agent

Location: Milton Keynes

Salary: 29225.88 pro-rated 11702.35

17 Hours Per Week Saturday & Sunday (9:00-6:00)

Contract: Fixed Term for 6 months

Mears Group is one of the UKs leading providers of housing and care services. We deliver essential maintenance regeneration and customer support services to homes and communities across the country. Our teams work in partnership with local authorities housing providers and residents to ensure safe well-maintained environments and exceptional customer experiences.

About the Role:

As a Customer Service Agent you will be the first point of contact for tenants handling incoming calls related to repairs appointments and general enquiries. Youll also manage email communications raise jobs and coordinate with clients suppliers and subcontractors to ensure work is scheduled and completed efficiently. This role involves a variety of administrative tasks including ordering materials updating records and supporting the wider team with scheduling and follow-ups. Strong organisational skills attention to detail and the ability to communicate effectively in a fast-paced environment are essential.

Role Criteria:

Previous experience in a customer service role

Ability to handle complaints and challenging situations effectively

Excellent written and verbal communication skills

Ability to work independently as well as part of a team

Good telephone manner

Desirable:

Call centre experience

Background in repairs and maintenance

Benefits we can offer you

25 days annual leave plus bank holidays

Annual Mears Fun Day (e.g. Drayton Manor)

Paid volunteering leave

Mears Rewards discounts on groceries holidays eye tests and more

Share save scheme

Family friendly policies

All our roles require candidates to have the entitlement to work within the UK Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

If you need any help with your application process we are here to support you. We will be accessible every step of the way.

At Mears Group we are committed to fostering a diverse and inclusive environment where everyone can thrive we are a Disability Confident employer valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this we hold an Endorser Award for the Career Transition Partnership recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.