Project Coordinator Store IT
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
This is an exciting time to join the Tech & Data department at Rituals! Our rapid growth requires us to transform our technology landscape to achieve our future vision of being an iconic well-being brand. As a Project Coordinator Store IT you will play a crucial role in IT change management and incident coordination globally within our Rituals stores. If you are looking for a role with high impact and the opportunity to shape the future this is the one for you!
Meet the Team
As a Project Coordinator Store IT you will be part of the Store IT team and report to the Store IT Senior Manager. Youll work in a motivated and international team in an exciting environment where you can make a real impact. You will collaborate closely with internal and external stakeholders acting as the first point of contact for our outsourced service suppliers. You will be responsible for IT service delivery management ensuring IT changes incidents and projects are handled efficiently across our 300 stores that open close or relocate annually worldwide.
Your Responsibilities
As the Project Coordinator Store IT you will:
- Manage IT change processes ensuring smooth transitions for store openings relocations and closures globally in collaboration with third-party suppliers.
- Coordinate IT-related projects such as lifecycle management ensuring they are delivered within scope time and budget.
- Organize and oversee the resolution of IT incidents by coordinating with external suppliers and internal teams.
- Steer service partners to meet agreed-upon service levels ensuring timely and budget-conscious IT service delivery to our stores.
- Continuously identify and implement improvements that drive efficiency cost savings and streamlined processes.
- Act as the IT spokesperson for different departments within Rituals ensuring alignment and clear communication on IT topics.
- Support store teams by simplifying IT processes allowing them to focus on sales.
Qualifications :
You are an experienced and energetic professional with a clear vision for the future of IT. You thrive in a fast-paced ever-changing environment and have a collaborative team-oriented approach. You also have:
- A minimum of 4 years of experience in an IT (project) environment.
- Passion for retail and an eagerness to contribute to a fast-growing global brand.
- Experience in IT outsourcing and service delivery management.
- Strong supplier management skills ensuring high-quality IT service delivery.
- A solid understanding of operational processes and frameworks such as ITIL & Agile.
- Excellent written and spoken communication skills in English and Dutch.
- A service-oriented mindset with a proactive approach to issue resolution.
- Strong stakeholder management and communication skills acting as the bridge between business and technology.
- A hands-on can-do mentality with an eye for efficiency and process optimization.
- Knowledge of JIRA Confluence and ServiceNow is a plus.
Location and Working Conditions
At Rituals we believe in the power of connection: with ourselves each other and the world around us. That is why we work 80% from the office (typically four days per week) and 20% from home. Together we bring our brand philosophy to life by transforming everyday routines into meaningful moments.
Your Steps to Your New Career
The next steps are:
- Our recruiter Renée will contact you within 10 working days.
- An introductory meeting with a team member and the hiring manager follows.
- A second interview where you may be asked to present your approach or ideas.
- In the event of a positive outcome you will receive a proposal with the terms of employment.
Any questions Our recruiter Renée is happy to speak to you via . Please note that applications via e-mail are not taken into consideration.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Hardware
- IT Experience
- Mac Os
- Avaya
- Mobile Devices
- Windows
- Help Desk
- IT Support
- Order Fulfillment
- Project Coordination
- Google Suite
- Troubleshooting
About Company
YOUR GREAT JOURNEY We have great ambitions and need great employees to realize them. Training and development are important tools in giving our customers the ultimate Rituals experience. Learning should be relevant and fun for everybody, and we encourage our employees to grow both pe ... View more
