People Solutions Analyst
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
What you will do:
- Assist with inquiries from employees managers and HR professionals.
- Respond to inquiries accurately completely professionally and in a timely manner.
- Review inquiries to identify trends issues and inquiries that may be urgent and/or important in nature so that they can be addressed prompty. Review inquiries to see if any need to be triaged to other HR groups for further review and assistance.
- Appropriately escalate issues related to Benefits Payroll Stock Compensation etc. to manager for review and assistance.
- Assist with reporting and presenting monthly quarterly case metrics and observations analysis associated with it to the team and manager.
- Identify / Observe opportunities for automation and / or enhancement and suggest solutions accordingly.
- Knowledgebase management
- Quality Assurance around case management
This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.
Qualifications :
Basic Qualifications:
- 2 or more years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters MBA JD MD or PhD)
Preferred Qualifications:
- 3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)
- 3 years of HR experience
- Experience working for a global company
- Experience working within a pool and using a ticketing system
- Strong communication organizational and customer service skills
- High confidentiality and integrity
- Proven ability to work successfully in a fast-paced environment while maintaining good relationships with co-workers and supervisors
- Ability to work on multiple systems at any given time
- Ability to speak Spanish is a plus
- Workday ServiceNow experience is a plus
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and b ... View more
