Will Call Coordinator

About Munchs Supply

Munchs Supply was founded in 1956 by Willard Munch who wanted to develop a local source of electrical supplies for area contractors. Today the company focuses exclusively on supplying heating cooling and plumbing industry contractors with quality products serving professionals in Illinois Indiana and Michigan. For more than 65 years Munchs Supply has operated with a commitment to service as a leading distributor for trusted brands such as American Standard Trane Mitsubishi and Rheem. For more information visit .

The Will Call Coordinator is responsible for overseeing all branch activities related to Will Call operations including order picking status review and maintaining an organized Will Call area. This role ensures timely and accurate order fulfillment in alignment with the companys customer value proposition supporting a seamless and efficient customer pickup experience.

Job Duties & Responsibilities

• Manages the Warehouse In-Process Queue by prioritizing orders staging procured items and addressing order writer inquiries.

• Verifies customer pickups for accuracy resolving discrepancies prior to order release.

• Oversees Will Call operations including staging customer communication order updates and cancellations.

• Maintains barcode printer supplies and actively monitors the Will Call queue for follow-ups and ticket processing.

• Executes all warehouse functions including order picking packing shipping receiving transfers and staging.

• Processes Will Call orders within one hour and ensures order accuracy.

• Maintains clean safe and organized work areas.

• Loads outbound shipments prepares documentation and operates equipment safely.

• Completes assigned aisle tasks and follows standard receiving procedures.

• Labels products accurately and supports inventory counts.

• Inspects incoming freight and promptly reports damages or discrepancies.

• Maintains inventory accuracy and proper stock placement.

• Follows all safety policies and maintains a secure hazard-free work environment.

• Uses proper PPE secures loads inspects equipment and reports incidents with documentation.

• Performs duties in a constant state of alertness and safety awareness (Safety Sensitive Position).

• Proficient in company systems for data entry communication and operational tasks.

• Performs additional responsibilities as assigned to support evolving business needs.

Qualifications

• High School diploma or GED equivalent.

• 3 years of experience in office warehouse or related operations.

• Proficient in MS Office (Word Excel PowerPoint Outlook).

• Strong numerical aptitude and analytical skills.

• Skilled in using office technology and virtual communication platforms.

Physical Demands & Work Environment

This full-time position (40 hours/week) involves frequent physical activity including:

• Lifting 2550 lbs. regularly; up to 100 lbs. occasionally

• Operating forklifts and material handling equipment (up to 6 hours daily)

• Frequent bending climbing squatting kneeling and reaching

• Pushing/pulling loads up to 300 lbs. on occasion

• Prolonged use of hands arms and feet for equipment operation

• Extended periods of sitting standing walking and twisting throughout the shift

What We Offer:

We prioritize your well-being from day one with a comprehensive benefits package that includes:

• Medical dental vision and prescription coverage effective immediately

• 401(k) plan with company contributions

• Life insurance and short- and long-term disability coverage

• HSA/FSA options and an Employee Assistance Program (EAP)

• Paid time off including vacation holidays and personal days

• Weekly pay employee discounts and more

Equal Employment Opportunity & Pre-Employment Requirements

We are an equal opportunity employer and make employment decisions without regard to sex age race religion national origin citizenship status sexual orientation gender identity disability or military service history. To request reasonable accommodation contact

All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E-Verify and will use Form I-9 information to confirm employment authorization with the federal government.