Senior Tier II Touch Labor Technician

Koniag Management Solutions LLC a Koniag Government Services company is seeking a Senior Tier II Touch Labor Technician with a Secret security clearance to support KMS and our government customer at Redstone Arsenal AL. This is an onsite offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and Senior Tier II Touch Labor Technician required to perform all Tier I and Tier II activities. The Senior Tier II Touch Labor technician provides technical guidance to other tiered technicians to develop implement and resolve workarounds breaks fixes repairs and serves as oversight for all incident/problem resolutions. They manage the lifecycle refresh schedules of end user assets is responsible for maintaining warranty and the management of bench stock. They directly interface with the government APMS ITAS procurement processes for replacement of hardware software teleconferencing devices SIPR devices VOIP phone devices existing VTC suite maintenance ancillary end user devices mobility device distribution and decommissioning processes. The ideal candidate will track and provide metrics or other reports to the Program Manager and/or government representative as Functions Responsibilities & Duties may include but are not limited to:Responsible for all I and II activities and provides oversight to ensure all help desk deliverables and services are of a wide range of applications operating systems protocols IT equipment techniques requirements methods and procedures to provide desktop automation support to customer of cloud platforms (e.g. Azure) and IT support methodologies including troubleshooting system recovery and resolution of hardware and software of customer support concepts including installed operating systems and IT infrastructure to serve as a senior technical analyst responsible for diagnosing and resolving complex escalated of operating systems principles methods and functionality to manage and optimize the current systems environment including performance tuning and system of desktop and system automation techniques with the ability to evaluate recommend and advise on emerging technologies and process qualitative and quantitative techniques to evaluate help desk program specialized knowledge of Microsoft software products and skill in configuring system components such as disk drives printers network devices and other peripherals to support end-user and enterprise operating knowledge of and skill in applying maintenance concepts and methods to troubleshoot system knowledge of and experience working with Active knowledge of and experience working with secured and unsecured working knowledge of and experience working with Microsoft Azure Intune EntraID including a working knowledge of the Army Unified Directory Service (AUDS).Performs and is responsible for the teams root cause analysis and documentation of workarounds and other fixes are socialized to all locations and works with the Knowledge Manager to update the Knowledge drawings SOPs operational manuals asset management decommissioning and other documentation is Reporting: Collects and reports ticket metrics and status updates for service requests incidents and problem management to the Project Management: Analyzes and provides performance metrics and trend data in coordination with government leadership and the Service Level Manager to support continuous service for maintaining a knowledge base of relevant information articles and SOPs pertaining to the daily operations of the Help knowledge of PowerShell and using PowerShell scripting for workstation management knowledge of Microsoft Power Platform applications including Power Automate Power Apps and Power BI coaches and trains junior help desk technicians with technical skills troubleshooting methodologies customer service best practices and Army cultural awareness to build a capable and mission-aligned support with IT Service Management (ITSM) platforms such as ServiceNow or similar ticketing systems for incident problem and change of mobile device management (MDM) solutions and enterprise mobility platforms for with workstation imaging OS deployment and system provisioning using PXE and similar written and verbal communication skills with the ability to convey technical information to non-technical supporting and maintaining VTC systems and collaboration platforms (e.g. Microsoft Teams).Education:BS degree in computer related :48-60 months hands on HD Tier II service experienceCertifications:Must have current CompTIA Security certificationAbility to obtain Microsoft Certified: Power Platform Fundamentals (PL-900 Certification) within 6 months of Requirement:Secret security clearanceOur Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail at or by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352