Workplace Experience Lead

Freshworks is seeking a well-seasoned Workplace Experience Lead to support our San Mateo headquarters. This role is all about elevating the workplace experience by bringing energy and creativity to the office while serving as a friendly go-to for employees and visitors. The Workplace Experience Lead is key to keeping our offices running smoothly while creating a standout experience for our employees. 

The ideal candidate is organized and detail-oriented with a natural ability to make people feel welcomed and supported in the office. You thrive in a fast-paced environment excel at multitasking and execute administrative and facilities tasks with accuracy and this role you will help cultivate a healthy inclusive and engaging workplace for Freshworks employees. This role reports directly to the Senior Manager of Workplace Management and is based on-site requiring five days per week in the office.

What Youll Do:

Workplace Experience & Culture

• Own the front desk experience by greeting visitors and team members with warmth professionalism and care.
• Own the pulse of the office by planning monthly curated experiences and company-sponsored events.
• Continuously innovate the workplace experience by gathering feedback and launching fresh ideas.
• Partner with HR to ensure every new hire feels welcomed and supported on their first day.
• Coordinate SWAG programs and branded moments employees actually get excited about.

Workplace Strategy & Relationship Management

• Build strong partnerships with internal teams vendors and property management.
• Serve as a trusted go-to for employee needs questions and office support.
• Partner with internal teams and external vendors
• Play a hands-on role in space planning and office expansion projects to support our growing footprint
• Own the office budget across meals snacks events and vendors.
• Manage the PO process and vendor onboarding from start to finish.

Workplace Operations

• Proactively resolve day-to-day office issues and track trends to drive ongoing improvements and enhance the workplace experience
• Support a comfortable and well-maintained workplace by managing janitorial and maintenance work orders as needed
• Manage office & kitchen inventory to keep things running smoothly.
• Work alongside workplace technology (room booking AV visitor systems ticketing tools).
• Help maintain a safe and secure environment by following building safety procedures and alerting the appropriate contacts whenever necessary
• Keep team documentation and shared drives clean and organized.

Qualifications :

What youll need:

• A bachelors degree with a minimum of four years experience supporting office operations and employee engagement in a high-energy fast-paced workplace.
• Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent interpersonal communication and customer service skills with a flexible and positive attitude.
• Strong technical proficiency including advanced knowledge of Google Workspace Slack Microsoft Office Netsuite (or similar procurement platform).
• Hands-on mindset with a willingness to take on tasks of all sizes.
• First Aid/CPR training is a plus!

Please note: This is a hybrid role that will be based in San Mateo CA and requires an in-office presence five days per week (Monday - Friday). 

Additional Information :

The hourly pay range for this position is $59.30 - $73.25. 

Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be available.

Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time