Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Patterson isnt just a place to work its a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first always advancing and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
*** Temporary 12 to 18 months contract ***
Job Summary
As a Customer Service Representative will be responsible for providing and maintaining a professional standard of service to our internal and external customers by responding to inquiries in a courteous and helpful manner. He or she will assist the customers in determining their professional needs when receiving or placing telephone calls.
Essential Functions
- Provide impeccable customer service and sales support; respond to customer queries answer questions and solve problems in a timely fashion.
- Identify customer requirements and expectations in order to recommend specific products and/or solutions.
- Upgrades telephone orders.
- Introduces and promotes new products during calls.
- Researches and resolves customer problems relating to the merchandise department under guidance of lead customer service representative.
- Participates in and supports campaigns/promotions sponsored by the Marketing Department Region and/or Branch.
- Maintain a current knowledge of company products policies and procedures
- Develop strong working relationships across the business/functions as well as with customers and manufacturing partners.
- Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
- The Customer Service Representative may perform other duties as assigned.
Job Qualifications
- High school diploma or any other relevant experience.
- Previous customer service experience is required along with excellent verbal/phone communication and organizational skills.
- Excellent verbal and written communication skills in English.
- Able to deal with people sensitively tactfully diplomatically and professionally at all times.
- Mastering the Microsoft Office Suite.
- Knowledge of the dental industry is an asset.
- Knowledge of SAP is an asset.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
