Senior Customer Service Representative

Auckland - New Zealand

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

Job Function:

Customer Management

Job Sub Function:

Non-Technical Customer Service

Job Category:

Business Enablement/Support

All Job Posting Locations:

Mount Wellington Auckland New Zealand

Job Description:

About MedTech

Fuelled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalised treatments.

Visit us at to see how your unique talents will help patients on their journey to wellness.

The Opportunity

Senior Customer Service Representatives provide exceptional customer service to both internal and external customers enhancing working relationships and driving continuous improvement of quality and process. They ensure that each Customers experience is of the highest standard possible while contributing as part of a productive and successful team. Everything we do must be of the highest quality.

Responsibilities

Handle customer & stakeholder inquiries and complaints effectively taking ownership and escalating where required.
Managing customer and commercial team interactions through telephony services.
Contribute to achieving the teams set KPIs by ensuring all customer orders bookings & invoices are processed accurately in compliance with J&J Quality Systems & relevant SOPs.
Contribute to the National Customer Service Network providing support when needed.
Collaborate with multiple departments including but not limited to Finance Warehouse Supply Chain Commercial Team Loan Kits etc.
Effectively manage orders consignment inventory liaising with product specialists hospital staff and warehouse to maintain stock availability at hospital locations.

About You

Technical skills: MS Office CRM ERP vs Specific Technology (SFDC SAP etc.)
Office skills: Standard office telephone Email Outlook
Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Demonstrate proficiency in written and oral communications
Experience in commercial relationship and negotiation able to handle Customer interaction.
Demonstrated ability to translate Customer needs into business requirements.
Proven ability to handle multiple competing priorities

Why Choose Us:

Competitive remuneration package
Continuous training and support
Award-winning leadership development programs
Inclusive flexible and accessible working arrangements
Equal opportunity employer supporting diversity and inclusion

Our Benefits:

Up to 18 weeks of parental leave to support new parents
4 days of volunteer leave to give back to the community
Option to purchase up to 2 weeks of additional annual leave for extra time off
Enjoy a dedicated Wellbeing Day to prioritise self-care
Global Wellness Reimbursement of $800 per year for healthy eating exercise or mindfulness activities
Access to an Employee Assistance Program for personal and professional support
Enhanced leave provisions for compassionate (caregiver) leave providing up to 30 days of additional support
Life insurance coverage for added peace of mind

And much more...

Great Place to Work Certified 2025

Great Place to Work Certification recognises employers who create outstanding employee experience. The certification process is recognised worldwide as the global benchmark for identifying outstanding workplaces.

Johnson & Johnson Australia and New Zealand were certified as a Great Place to Work in ANZ in its first year of participation.

All applicants must have rights to work in New Zealand.

Required Skills:

Preferred Skills:

Accountability Communication Customer Centricity Customer Retentions Customer Satisfaction Customer Service Customer Support Operations Customer Support Trends Inquiry Handling Omni-Channel Support Problem Solving Process Oriented Report Writing Self-Service Tools Service Request Management Training Administration

Required Experience:

Senior IC