Transaction Coordinator

Miro is a visual collaboration platform founded in 2011 originally known as RealtimeBoard. It enables teams to brainstorm plan and work together on an infinite digital canvas. With over 100 million users globally Miro is used by companies like Nike and Deloitte. Headquartered in Amsterdam and San Francisco it has evolved into an innovation workspace integrating AI and enterprise tools.

Position Summary

The Transaction Coordinator manages high-volume customer transactions and supports the sales team with administrative tasks. Responsibilities include handling contract adjustments processing inbound inquiries coordinating simple deal cycles and escalating complex requests when needed. The role requires strong attention to detail proficiency in Excel and CRM tools and excellent communication skills. Experience in SaaS and flexibility to work across global time zones are essential.

Roles & Responsibilities

Manage customer interactions related to high-velocity transactional items including contract true-ups add-ons quantity changes and other lightweight commercial adjustments

Process small inbound customer inquiries digitally maintaining clear professional and timely communication with customers throughout each interaction

Coordinate all administrative steps of simple deal cycles ensuring accuracy and timely completion

Triage requests and escalate to Account Executives or Customer Success Managers when needed

Other sales team enablement opportunities to help offload administrative tasks from AEs and other sales roles

Qualifications

Bachelors degree in Business Economics Data Science Mathematics Engineering or related field

With at least 1 year of experience in customer service data entry or data processing (SaaS environment preferred)

Strong Excel skills (advanced formulas pivot tables; macros a plus)

Proficiency in Google Workspace (formerly G Suite) or Miro to create compelling business presentations

Experience with CRM tools such as Salesforce Outreach Anaplan or Pigment is an advantage

Familiarity with data visualization tools (Tableau Power BI Looker)

Understanding of basic commercial concepts (seat counts prorating contract adjustments)

Comfortable analyzing simple data points and validating transactional accuracy

High attention to detail and ability to manage large datasets

Clear professional communication skills

Proactive process-oriented mindset

Flexibility to work across APAC North American and European time zones Monday to Friday

Work arrangement: Onsite

All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin ethnicity age disability marital status or any other characteristic protected by law.

Genfinity as an Equal Opportunity Employer believes in each persons potential and well help you achieve yours.

All information will be kept confidential according to EEO guidelines.

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