Sr Operations Engineer

Opening available for Senior Operations Engineer Enrollment Management at Cotiviti South Jordan UT:

Works primarily with enterprise customers with the Edifecs Enrollment Management Solution proactively assisting them with post-sales installation configuration upgrade troubleshooting and day to day operational management. Responsibilities include taking a proactive leadership role working with the Engineering team and Customers to triage and resolve highly complex technical and application-related issues which impact product performance in customer-specific environments or issues that directly hamper a broader customer adoption of Edifecs Enrollment Management addition to working with customers the Sr. Operations Engineer Enrollment Management routinely partners with our Development Sustaining Engineering and Sales Engineering organizations to resolve support issues document bugs provide UAT on product builds and ensure that new and newly upgraded server installations are successful. Specific job duties include: Manage end to end operations for Edifecs Enrollment Management (ENR) SaaS solution instances including deploying upgrades making configuration changes managing day to day submissions operations building custom tools and utilities creating ad hoc reports / queries. Provide technical support to enterprise clients related to technical and operational aspects of the ENR solution. Partner with Product Support Engineers and development teams as necessary to troubleshoot issues and implement resolutions related to the ENR solution. Analyze ENR solution and database performance identify bottlenecks and provide fix/ report to the development team for a fix. Provide workarounds or temporary fixes to the client to avoid disruption to enrollment file processing. Create and provide ad hoc reports based on need to support the client operations. Proactive management of enrollment file processing and delivery and reactive management of customer reported cases / issues. Plan and provide assistance to customers during Open Enrollment Period (OEP) for different lines of business including Health Insurance Exchange Medicaid Medicare and Commercial to ensure timely delivery of files at optimum size as per customers expectations. Monitor the end-to-end process of enrollment files and identify areas of improvement. Develop and implement enrollment process automation to reduce manual intervention and improve operational efficiency. Improve the overall quality of enrollment process by regularly monitoring various types of failures and implementing corrective actions to reduce failures by working with the customer and internal Product and Engineering teams. Deliver a consistent responsive and satisfying customer experience with each contact. Collect all necessary problem details from customers to be able to effectively see the problem to resolution. Successfully reproduce customer issues in a controlled test environment. Follow standard operational procedures for case management. Continuously improve troubleshooting skills ENR solution expertise and knowledge on related technical topics. Update knowledge base / create reusable documents originating from patterns observed during customer issue troubleshooting. May need to work in a shift that gets scheduled between 5 AM and 6 PM local time. May need to provide weekend on-call support based on internal roster. Telecommuting from anywhere in the U.S. available. Company headquarters located at 10701 South River Front Pkwy Suite 200 South Jordan UT 84095.

Bachelors degree in Computer Science Computer Engineering Information Technology or related field. A foreign degree equivalent to a Bachelors degree in Computer Science Computer Engineering Information Technology or related field is acceptable. Three (3) years of experience in any occupation in which required skills were gained. Work experience to include 3 years of experience in product support in the healthcare technology industry including: 3 years of experience implementing and operating Java stack-based enterprise applications; 3 years of experience supporting commercial off the shelf enterprise products in the healthcare industry; 3 years of experience in healthcare enrollment process in Health Insurance Exchange or Medicare or Medicaid or Commercial line of business; 3 years of experience working with the following underlying technologies: Java JMS SQL Server/ Oracle Web/Application Servers like Apache Tomcat/ IBM WAS; 3 years of experience working with at least one integration or ESB software such as Edifecs XEngine Server TIBCO EMS IBM WebSphere suite WEB methods MuleSoft InterSystems Ensemble; 3 years of experience deploying and supporting high transaction volume applications on AWS; 3 years of experience working with SOAP and REST based web services; 3 years of experience troubleshooting performance problems that may have many underlying causes such as Disk Database Network Messaging and other platform / 3rd party solutions; 3 years of experience troubleshooting problems in java-based applications using opensource tools / JDK tools such as JSTACK VISUALVM JCONSOLE JMAP and similar tools to identify memory issues deadlocks application performance; 3 years of experience working with non-Windows operating system (such as Linux HPUX AIX); 3 years of experience working with EDI Standards such as X12 EDIFACT HL7 NCPDP and HIPAA transactions; 3 years of experience working with code or scripting developments to solve business problems; and 3 years of experience working with various network and internet technologies and communication protocols such as TCP/IP sFTP HTTP AS2. Experience may be gained concurrently.

Base compensation ranges from at least $79955. Specific offers are determined by various factors such as experience education skills certifications and other business needs. Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs including medical dental vision disability and life insurance coverage 401(k) savings plans paid family leave 9 paid holidays per year and 17-27 days of Paid Time Off (PTO) per year depending on specific level and length of service with Cotiviti.

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