Director, Business Continuity & Operational Resilience

What Youll Do

Business Continuity

Support the strategy of Business Continuity in alignment with corporate strategy and business priorities

Develop maintain and test business continuity plans (BCPs) across business units and geographies.

Conduct business impact analyses (BIAs) and risk assessments to identify critical processes dependencies and recovery strategies.

Drive the simplification and standardization of continuity processes and procedures to ensure consistent execution during disruptions across the holding company.

Collaborate with stakeholders to prioritize critical services and vendors ensuring continuity strategies are aligned with business needs.

Work with the outsourcing and third-party risk teams to prioritize ICTs OSPs and critical third-parties.

Manage training and awareness initiatives to embed a culture of preparedness and resilience across the organization.

Maintain regulatory developments (e.g. FFIEC DORA) and ensure continuity plans remain compliant and effective.

Support assessments including mapping of critical business services and dependencies related to business continuity program in alignment with operational resilience

Incident Response

Work directly with the Director Business Continuity and stakeholders in the event of a crisis incident or business continuity event to help manage response

Help the Director Business Continuity ensuring timely resolution and minimal disruption to services including follow-ups

Help with the coordination of cross-functional response efforts during incidents ensuring clear communication and effective stakeholder engagement

Facilitate post-incident reviews to identify root causes document lessons learned and implement improvements to response protocols

Work with the Director Business Continuity Management develop and maintain structured governance frameworks for incident response including escalation pathways and reporting mechanisms

Help with the identification and Implementation of tools and dashboards to support real-time monitoring reporting and analysis of incidents and trends

Prepare regular updates to leadership on incident trends performance metrics and organizational readiness

Collaborate with technical and business teams to ensure incident response strategies are integrated into broader risk and resilience efforts

Who you are

6 years of experience in business continuity incident management crisis response or operational risk within financial services or fintech

Demonstrated experience managing governance monitoring reporting and escalation processes for both continuity and incident response programs

Strong understanding of global resilience frameworks and regulatory standards (e.g. FFIEC DORA)

Proven ability to lead cross-functional teams during high-pressure situations and influence senior stakeholders

Analytical thinker with sound judgment and the ability to balance competing priorities in complex environments

Excellent communication skills capable of translating technical and risk-related information for diverse audiences

Certifications such as CBCP CBCI ITIL or PMI are a plus

Adaptable proactive and committed to continuous improvement in a fast-paced global organization

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Required Experience:

Director