Customer Service Representative German Speaker Remote in Greece
Share
Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative Consumer Electronics (Remote Greece)
ERF:
Location: Athens Piraeus (Remote within Greece)
Industry: Consumer Electronics
Employment Type: Full-time
Position Overview
Are you passionate about delivering exceptional customer service Do you want to be part of an exciting project in the consumer electronics sector
Our client a global leader in the consumer electronics industry is looking for dynamic customer-centric professionals to join their remote team in Greece. If you are a native German speaker with strong communication skills in English this is an excellent opportunity to join a growing international company offering a supportive work environment and long-term career development.
Work Location
-
Remote work within Greece
-
Operational hub: Athens Piraeus
Schedule
-
Monday Sunday
-
09:00 21:00 (rotational shifts)
Salary & Compensation
-
Base Salary: 1300 gross/month
-
Performance Bonus: Up to 150/month
-
Night Shift Premium: 25% per hour
-
Sundays & Public Holidays: 75% per hour
Training
-
11 full working days of paid remote training
-
Delivered by certified instructors
Relocation Support (Choose One Option)
All expenses covered
-
Flight
-
Hotel accommodation
-
Real estate agency fee
250 relocation allowance real estate agency fee
(Ideal for candidates relocating independently)
Equipment & Connectivity Support
-
Company-provided PC with multiple screens
-
Mobile internet router supplied during onboarding
(Ideal for candidates staying temporarily in a hotel or without a fixed internet connection)
Key Responsibilities
-
Provide outstanding customer service via phone email and chat ensuring professionalism and empathy at all times.
-
Assist customers with product-related issues troubleshooting and warranty claims for consumer electronics.
-
Deliver clear and accurate information about products and services to support informed purchasing decisions.
-
Resolve customer complaints efficiently while ensuring a positive customer experience.
-
Collaborate with internal teams to escalate and resolve complex issues when necessary.
-
Participate in regular training and feedback sessions to enhance product knowledge and service quality.
Required Skills & Qualifications
Language Requirements
-
German (C1) Native-level fluency
-
English (B2) Intermediate communication skills
Profile Requirements
-
Strong verbal and written communication skills
-
Customer-focused mindset with a passion for service excellence
-
Strong problem-solving abilities and proactive attitude
-
Ability to work independently while collaborating within a team
-
Previous customer service experience is an advantage but not mandatory
Legal Requirements
-
EU Citizenship Full-purpose or Specific-purpose work permit or Certificate of Protection (for refugees)
-
Mandatory: Ability to provide a birth certificate for employment documentation
Additional Benefits
-
Health care benefits and various employee discounts
-
Professional growth and internal career opportunities within a global company
-
Free online Greek language courses
-
Modern state-of-the-art premises with comfortable break areas
-
Certified Great Place to Work environment
-
Diversity inclusion and social responsibility initiatives
-
Special events and community engagement activities
Why This Job Stands Out
-
Remote work while being part of a highly collaborative international team
-
Fully paid training and continuous development opportunities
-
Performance-based bonuses
-
Supportive company culture focused on work-life balance and inclusion
Hiring Process
-
Application submission
-
Language proficiency assessment (German & English)
-
Interview rounds with the client
Important Dates
-
Interview Deadline:
-
Training Start Date:
Interested
If this opportunity fits your profile apply here or send your CV to
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
