Analyst Customer Service & Order Management

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Brukers high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular cellular and microscopic close cooperation with our customers Bruker is enabling innovation improved productivity and customer success in life science molecular and cell biology research in applied and pharma applications in microscopy and nanoanalysis as well as in industrial applications. Bruker offers differentiated high-value life science and diagnostics systems and solutions in preclinical imaging clinical phenomics research proteomics and multiomics spatial and single-cell biology functional structural and condensate biology as well as in clinical microbiology and molecular diagnostics. Today worldwide more than 11000 employees are working on this permanent challenge at over 90 locations.

Bruker continues to build upon its extensive range of products and solutions its broad base of installed systems and a strong reputation among its customers. Being one of the worlds leading analytical instrumentation companies Bruker is strongly committed to further fully meet its customers needs as well as to continue to develop state-of-the-art technologies and innovative solutions for todays analytical questions.

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Summary of Responsibilities:

This person will be responsible for overall Sales administration functions for:

• Entire Spare Part Order Process Management (OTC)
• Process and coordinate System requests
• Service Support and Logistics as Back Office Function

Essential Functions:

• Overall order process management (SAP & SFDC) in accordance with Bruker standard policy SOX ISO and Revenue Recognition reporting.
• Collaborate cross-functionally with Regional Sales Selling Entity Planning R&D Manufacturing Finance and Shipping to ensure both company and customer requirements are met.
• Maintain effective communication with Internal stakeholders and external customer to achieve Customer Excellence.
• After sales service support on additional requests from customer or selling entity.
• Participate in departmental projects aligned with corporate objectives.
• Logistics
• Prepare shipping documents
• Coordinate global shipments

Knowledge Skills and Abilities:

• Experience in sales operations related jobs
• Microsoft Office (Excel Word Powerpoint etc)
• Experience of operating SAP (S4Hana) and CRM (Salesforce)
• Fluency in English; reading/writing and oral communication

Educational Requirements:

• Bachelor degree in related discipline
• Minimum 2 years of relevant working experience