Customer Service Executive

Johor Bahru - Malaysia

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Overview:

We are looking for a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong market for a leading E-Hailing and Delivery platform. You will handle customer inquiries through calls live chat and emails ensuring a high level of customer satisfaction while meeting performance targets. Full training and accommodation support for outstation candidates are provided.

What Will You Do:

Handle inbound calls live chat and emails related to customer inquiries complaints feedback and service issues.
Provide accurate product/service information and exceed customer expectations.
Work closely with the team to meet KPIs and Service Level Agreements (SLAs).
Demonstrate good typing speed and accuracy in Traditional Chinese characters.
Maintain good computer literacy and use internal systems effectively.
Manage multiple tasks in a fast-paced high-volume environment.

What Makes You A Good Fit:

Minimum SPM pr equivalent qualification is required.
Proficiency in Mandarin (Traditional Chinese reading & typing).
Good communication skills in English is preferred.
Basic computer knowledge and ability to multitask.
Able to work in rotational shifts and night shift.
Able to work on public holidays and weekends

What We Offer:

1 Month Accommodation for outstation hires
KPI Allowance : RM 400
Night Shift Allowance: RM 300
6th day Allowance: RM 300
Paid Public Holidays
Shuttle Service Available from key areas: Skudai Taman U Mutiara Rini Lima Kedai/Rumah Iskandar Malaysia Gelang Patah Larkin City Square Danga Bay Perling Tampoi Paradigm Mall Bukit Indah

Job Overview: We are looking for a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong market for a leading E-Hailing and Delivery platform. You will handle customer inquiries through calls live chat and emails ensuring a high level of customer satisfaction while meeting...