Technology Analyst IT Services
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Job Location:
Petaling Jaya - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
About the role
Join INFOSYS LIMITED as a full-time Technology Analyst based in this role you will be providing high-quality timely and cost-effective IT support and services to our clients. The role involves troubleshooting technical issues implementing new technologies and processes and ensuring the smooth operation of our clients IT infrastructure.
What youll be doing
Job Scope:
Responsible for maintaining supporting and troubleshooting an organizations core IT infrastructure
Serve as the first point of contact for end users seeking technical assistance via phone email ticketing systems and in-person support.
Handle incidents service requests and tasks via ITSM platforms (ServiceNow)
Collaborate closely with internal IT teams to ensure system stability and continuous service improvement.
Responsible for user provisioning which includes onboarding and offboarding processes
Provide Level 1/Level 2 technical support for hardware software and network issues
Responsible for Managing and maintaining all the IT assets and inventory and perform periodic checks
Support patching cycles antivirus updates OS hardening and vulnerability management.
Ensure compliance with company IT policies and security standards.
Collaborate with local vendors and internal teams to ensure smooth service and operation.
Job Qualifications:
2-5 Years of experience in IT support and Infrastructure management
Strong working knowledge of Microsoft Windows operating systems and windows server services.
Experience with ITSM processes such as incident problem and change management
Strong knowledge in networking concepts including LAN WAN and Wi-Fi troubleshooting.
Basic knowledge in Azure M365 Intune and virtual environment.
Proven ability to diagnose and resolve hardware and software issues efficiently.
Familiarity with ISO certification SOC ITSMS and basic audit readiness
Good problem solving and analytical skills
Strong communication and interpersonal skills with a customer-oriented mindset.
Required Experience:
IC
Key Skills
- Business Process
- Active Directory
- Customer Service
- Information Technology
- HIPAA
- Information Security
- Infrastructure
- Linux
- Project Management
- Nist
- Risk Assessments
- Procedures
- hardware
- Data Analysis
- Technical Support
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
