Client Success Manager
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Job Location:
Petaling Jaya - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Client Success Manager (Client Engagement & Relationship Role)
Location: Petaling Jaya Selangor
Employment Type: Full-time
Reporting To: Chief Revenue Officer (CRO)
Role Summary
We are looking for a Client Success Manager (CSM) to support business growth by acting as the primary client engagement and relationship entry point for targeted customers.
This role focuses on opening doors building relationships and arranging high-quality meetings with key decision makers for the sales team.
The Client Success Manager will represent the company in a professional articulate and presentable manner creating strong first impressions and long-term relationship access while commercial negotiations and deal closures will be handled by the Business Development Manager (BDM).
This position is ideal for candidates with strong communication skills confidence in engaging corporate clients and a passion for relationship building rather than hard selling.
Key Responsibilities
Client Engagement & Door Opening (Primary Focus)
- Act as the first relationship contact for targeted customers
- Engage potential clients through:
- Warm calls
- Email outreach
- LinkedIn engagement
- Event networking
- Build rapport and trust with decision makers
- Secure meetings and introductions for BDMs
- Maintain long-term engagement even before active opportunities
Target Account Development
- Support account-based marketing (ABM) initiatives
- Develop relationship maps within target organizations
- Identify key stakeholders:
- IT Managers
- Heads of Infrastructure
- CIO / CTO
- Procurement teams
- Keep communication active until sales engagement begins
Meeting & Opportunity Support
- Coordinate and schedule sales meetings for BDMs
- Prepare meeting background notes and client profiles
- Attend selected meetings as relationship support when required
- Assist in follow-ups after meetings to maintain engagement momentum
Brand Representation & Client Experience
- Represent the company professionally at:
- Client meetings
- Industry events
- Product briefings
- Deliver consistent polished and courteous communication
- Strengthen the companys corporate image and trust positioning
Lead Qualification (Light Commercial Exposure)
- Understand customer pain points at a high level
- Qualify interest and readiness before passing to sales
- Ensure leads meet minimum quality standards before handover
- No quota-carrying sales closure responsibility
CRM & Reporting
- Update CRM with:
- Contact information
- Meeting status
- Engagement history
- Target account notes
- Track engagement progress for each target customer
- Provide weekly activity and meeting reports
Key Performance Indicators (KPIs)
- Number of qualified meetings arranged
- Target account engagement rate
- New decision-maker contacts created
- Meeting-to-opportunity conversion rate
- Quality of leads passed to BDM team
- Professional feedback from clients
Requirements & Qualifications
Experience
- 25 years experience in:
- Client engagement
- Relationship management
- Corporate servicing
- Business coordination
- Experience in IT telecom cloud or enterprise solutions is an advantage
Preferred Attributes
- Professional appearance and confident personality
- Excellent spoken and written communication skills
- Strong interpersonal and people skills
- Comfortable engaging senior stakeholders
- Organized disciplined and well-spoken
- Enjoys relationship building more than hard selling
Education
- Diploma or Degree in:
- Business
- Communications
- Public Relations
- Marketing
- Hospitality or related fields
What Success Looks Like
Within the first 6 months the Client Success Manager will:
- Open doors to targeted enterprise customers
- Establish trusted communication lines with decision makers
- Consistently generate qualified meetings for BDMs
- Improve brand recall and relationship depth
- Become a preferred contact person for customer engagement
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
