Digital Customer Success Associate

Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.

As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.

We operate with an AI-first mindset embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.

Lets build whats next together.

What this role is all about

As a Digital Customer Success Associate you will play a vital role in managing self-service customers and ensuring their success with our digital products and services. Your responsibilities will include responding to customer requests identifying opportunities for growth and collaborating with internal teams to enhance the self-service experience. Additionally you will be actively involved in analyzing data to identify potential leads for the sales department.

Overall the Digital Customer Success Associate role requires a proactive and analytical approach to ensure the success of self-service customers and drive continuous improvement in lead generation and conversion processes. Strong communication skills attention to detail and the ability to collaborate effectively with internal teams are essential for success in this role.

What youll do

• Actively manage and engage selfservice customers to ensure their needs are met and they achieve success using our digital products and services
• Respond promptly to selfservice customer inquiries providing clear guidance and support to resolve issues
• Monitor customer interactions to identify potential risks churn signals and growth opportunities
• Proactively address issues and support initiatives that improve customer satisfaction and retention
• Collaborate with more experienced colleagues to identify and implement improvements in selfservice processes and customer experience
• Work closely with marketing and sales teams to support continuous improvement in lead quality and conversion rates
• Analyze selfservice customer data to extract insights identify potential leads and prepare them for handoff to the sales team

What makes you a strong fit

• Strong interest in customer success digital products and customercentric roles
• Clear and confident communication skills both written and verbal
• Proactive mindset with attention to detail and a willingness to take ownership
• Analytical thinking and curiosity about customer behavior and data
• Ability to collaborate effectively with internal teams across marketing sales and customer success
• Organized reliable and eager to learn in a fastpaced environment

Nice to have qualifications

• Previous entrylevel experience in customer support customer success or sales
• Familiarity with CRM systems or customer engagement tools
• Basic understanding of lead generation conversion funnels or data analysis
• Experience or interest in SaaS CPaaS or digital platforms
• Comfort working with reports dashboards or data insights

Diversity drives connection

Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.

Read more about our hiring process.