NSU00156 CRM Analyst

Title: NSU00156 - CRM Analyst

State Role Title:Gen Admin Supv I/Coord I

Hiring Range: $65000 - $69000

Pay Band: 4

Agency: Norfolk State University

Location:Norfolk State University

Agency Website:

Recruitment Type: General Public - G

Job Duties

The CRM Analyst will serve as the lead functional and technical expert for Technolutions Slate the customer relationship management (CRM) platform used to support undergraduate admissions and recruitment at Norfolk State University. This position is responsible for the administration design implementation maintenance and optimization of Slate in alignment with the Universitys strategic enrollment objectives.

The incumbent will lead CRM innovation by streamlining recruitment application and communication processes through efficient Slate configurations form building event coordination tools and automated communication flows. A strong emphasis is placed on data integrity system integration (e.g. with Colleague and Common App) reporting capabilities and user support.

This role is essential to ensuring a modern student-centered admissions experience and will collaborate with departments across the institution to implement CRM best practices. Preference will be given to candidates with extensive Slate experience including prior service as a Slate Captain.

Serve as the primary administrator for the Slate CRM platform overseeing all system configurations portals workflows and queries.
Collaborate with recruitment and admissions teams to build and manage strategic communication plans and student engagement tools.
Integrate Slate with Colleague SIS and third-party platforms to support data exchange and automation.
Develop customized reports and dashboards to inform leadership decisions related to enrollment management.
Train and support internal stakeholders on Slate functionality and maintain comprehensive documentation.
Troubleshoot CRM-related issues and liaise with Technolutions on system enhancements and best practices.;.

Minimum Qualifications

Bachelors degree in Information Systems Computer Science Higher Education or related field.
Minimum 2-3 years of Slate CRM experience within higher education.
Knowledge of CRM best practices including query building application workflows communication campaigns and event management.

Additional Considerations

Previous experience as a Slate Captain or CRM lead.
Experience with HTML SQL JavaScript and data visualization tools.
Experience integrating Slate with Colleague SIS or other institutional systems.
Strong interpersonal analytical and problem-solving skills.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Contact Information

Name: Human Resources

Phone:

Email: Email material not accepted.

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.