Mgr Cust Srv Auto Teams 1-3

Maple Ridge - Canada

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process please dont hesitate to contact as we are committed to ensuring a seamless and accessible experience for all candidates.

This position has been posted internally and internal Legal Based candidates will be given priority consideration.

Amendment: The application end date has been corrected to January 29

Closing date: January 29 2026

About the position:

As the Manager Customer Services Auto Team you will focus on mitigating claims risk by providing consistent quality customer services while managing claims this hands-on leadership role you will manage a team of Claims Adjusters in the investigation evaluation negotiation and settlement of claims.

You will be responsible for managing performance developing talent and ensuring the team takes accountability for the effective and efficient delivery of ICBC products and services through:

Coaching your team of adjusters in file resolution with customers
Participating in resolving customer concerns claims disputes liability and coverage issues and legal defenses
Providing information to enable response to external enquiries from service providers and business partners
Communicating divisional and corporate goals and inspiring your team to achieve them
Providing leadership and maintaining standards of performance by monitoring productivity quality of file handling and severity control
Implementing and monitoring unit business plans and participate in the development of the unit budget
Contributing to projects committees and task forces
Recruiting hiring and training new staff members

Position Requirements

Ideally your qualifications will include:

Several years of insurance industry experience as a Claims Manager or adjuster
Excellent communication skills
Ability to lead mentor and develop front line staff
Knowledge of the relevant acts regulations policies and procedures relating to claims estimating adjusting and claims administration
Demonstrated expertise in investigating evaluating negotiating and settling claims
An undergraduate university degree is preferred. An insurance designation or actively working on completing a designation will be an asset. We will consider an equivalent combination of education and experience

Due to the nature of this role candidates must meet the provincially legislated requirements of the Criminal Records Review Act (CRRA).

Position Information:

This position reports to Managers within Operations Customer Services Auto

Please watch for your email confirmation once you have submitted your application. If you do not receive a confirmation within 4 hours of submission please contact the People Service Centre immediately.

Continue your career with us:

At ICBC its our job to make sure the car insurance system works for all British Columbians today and in the future. If you are reliable and dependable we encourage you to apply for this exciting opportunity. Continue your career as part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Work arrangements defined:

Hybrid 8 you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.

Job profile:

For more detail on this job please view the job profile by clicking on the link: Job Profile Search

Required Experience:

Manager