Retreat Center General Manager

Franklin, NH - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

We are seeking a Retreat Center General Manager to join our Easterseals NH Military and Veterans Campus team! The individual in this key position will develop oversee and drive the financial and operational performance of the Bernadine Herron Center at the ESNH Military and Veterans Campus in alignment with strategic planning objectives and quality standards. Responsibilities include:

Oversee all aspects of the Bernadine Herron Retreat Center operations including but not limited to guest services food services and catering housekeeping and facilities maintenance.
Recruit train supervise and coach Retreat Center Hospitality and Event Coordinator staff.
Proactively and effectively partner with the Military and Veterans Services (MVS) Campus Director to develop campus rental bookings revenue targets etc.
Collaborate with the VSO & Agency Outreach Manager to coordinate the campus activities calendar to ensure consistent and supportive services to the veteran military and first responder community.
Oversee and drive hotel and retreat center sales efforts in order to meet financial metrics. This includes actively participating in sales generation retreat center tours hosting luncheons and receptions providing consistent and proactive communication to contacts etc.
Assist in the creation of policies procedures training programs quality assurance programs etc.
Create a positive team-oriented environment that focuses on guest satisfaction with a focus on employee development training and motivation strategies.
Ensure the Retreat Center meets cleanliness maintenance guest satisfaction standards in partnership with the MVS Campus Director and other key stakeholders.
Ensure all employees are providing attentive friendly courteous and guest-forward services to visitors and key stakeholders.
Maintain a presence and support general operations during peak times events etc. with a focus on greeting and welcoming guests to the Retreat Center.
Partner with the MVS Campus Director on ensuring a safe environment through safety policy development trainings etc.
In collaboration with the MVS Campus Management Team actively engage with Veteran Service Organizations military organizations and other agencies to ensure relationship development vendor satisfaction and program growth.
Plan coordinate and execute events and retreat programming efforts with Veteran Service Organizations and other agencies.
Maintain reporting mechanisms database/tracking and other key indicators.
Represent the agency at business and community events conferences meetings and committees as directed to promote visibility in the community.
Participate in and attend meetings.

Qualifications:

Bachelors degree in Hospitality Management Business Administration or a related field highly preferred
Eight to ten (8-10) years experience working in the hospitality field with at least four *(4) years experience in a supervisory or management level role in the hospitality industry
Demonstrated experience in event coordination and event management
Experience working with hospitality management systems required Maestro System experience preferred
Must be available to work evenings and weekends as needed
Excellent organizational communication presentation and interpersonal skills
Ability to work independently as well as an active member of a team
Valid drivers license and reliable transportation

Compensation: Starting at $80000 annually additional compensation based upon experience.

Hours: This is a full-time position.

Whats in it for youWe offer a comprehensive benefits package for full-time eligible employees including:

Medical Dental Vision Life & Disability
PTO begins accruing on your first day!
Up to 9 paidholidays annually plus one floatingholidayof your choice. For programs that remain open duringholidays staff scheduled to work will receiveholidaypay in accordance with program guidelines.
403(b) employer match up to a maximum of 3%
Tuition reimbursement after one year of employment
Student loan repayment for qualifying degrees after one year of employment
Wellness programs: nutritional counseling services reimbursement programs for weight loss & tobacco cessation

We are proud to be a recovery-friendly workplace and a NH Veteran-Friendly Business.

To submit your application click the blue Apply Now button. Have questions about the role Schedule time to chat with our Talent Acquisition Specialist Bill: submitting your application or scheduling time to chat Contact Bill at or .

EOE

Required Experience:

Director

Job Description:We are seeking a Retreat Center General Manager to join our Easterseals NH Military and Veterans Campus team! The individual in this key position will develop oversee and drive the financial and operational performance of the Bernadine Herron Center at the ESNH Military and Veterans ...

Job Description:

Oversee all aspects of the Bernadine Herron Retreat Center operations including but not limited to guest services food services and catering housekeeping and facilities maintenance.
Recruit train supervise and coach Retreat Center Hospitality and Event Coordinator staff.
Proactively and effectively partner with the Military and Veterans Services (MVS) Campus Director to develop campus rental bookings revenue targets etc.
Collaborate with the VSO & Agency Outreach Manager to coordinate the campus activities calendar to ensure consistent and supportive services to the veteran military and first responder community.
Oversee and drive hotel and retreat center sales efforts in order to meet financial metrics. This includes actively participating in sales generation retreat center tours hosting luncheons and receptions providing consistent and proactive communication to contacts etc.
Assist in the creation of policies procedures training programs quality assurance programs etc.
Create a positive team-oriented environment that focuses on guest satisfaction with a focus on employee development training and motivation strategies.
Ensure the Retreat Center meets cleanliness maintenance guest satisfaction standards in partnership with the MVS Campus Director and other key stakeholders.
Ensure all employees are providing attentive friendly courteous and guest-forward services to visitors and key stakeholders.
Maintain a presence and support general operations during peak times events etc. with a focus on greeting and welcoming guests to the Retreat Center.
Partner with the MVS Campus Director on ensuring a safe environment through safety policy development trainings etc.
In collaboration with the MVS Campus Management Team actively engage with Veteran Service Organizations military organizations and other agencies to ensure relationship development vendor satisfaction and program growth.
Plan coordinate and execute events and retreat programming efforts with Veteran Service Organizations and other agencies.
Maintain reporting mechanisms database/tracking and other key indicators.
Represent the agency at business and community events conferences meetings and committees as directed to promote visibility in the community.
Participate in and attend meetings.

Qualifications:

Bachelors degree in Hospitality Management Business Administration or a related field highly preferred
Eight to ten (8-10) years experience working in the hospitality field with at least four *(4) years experience in a supervisory or management level role in the hospitality industry
Demonstrated experience in event coordination and event management
Experience working with hospitality management systems required Maestro System experience preferred
Must be available to work evenings and weekends as needed
Excellent organizational communication presentation and interpersonal skills
Ability to work independently as well as an active member of a team
Valid drivers license and reliable transportation

Compensation: Starting at $80000 annually additional compensation based upon experience.

Hours: This is a full-time position.

Whats in it for youWe offer a comprehensive benefits package for full-time eligible employees including:

Medical Dental Vision Life & Disability
PTO begins accruing on your first day!
Up to 9 paidholidays annually plus one floatingholidayof your choice. For programs that remain open duringholidays staff scheduled to work will receiveholidaypay in accordance with program guidelines.
403(b) employer match up to a maximum of 3%
Tuition reimbursement after one year of employment
Student loan repayment for qualifying degrees after one year of employment
Wellness programs: nutritional counseling services reimbursement programs for weight loss & tobacco cessation