Senior Staff Field Service Engineer (MAD-RP-AZ)

Phoenix, NM - USA

Hourly Salary: $ 38 - 52

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Location:

Phoenix Arizona United States

Job ID:

R0118366

Date Posted:

Company Name:

HITACHI HIGH-TECH AMERICA INC.

Profession (Job Category):

Engineering & Science

Job Schedule:

Full time

Remote:

Job Description:

POSITION: Senior Staff Field Service Engineer

DIVISION: Metrology and Analysis Systems Division (MAD)

COMPANY: Hitachi High-Tech America Inc. (HTA)

TRAVEL: Up to 25% (domestically and internationally)

REMOTE WORK: Customer Hybrid (50% Onsite) Onsite 90% / Remote 10%

EXPECTED PAY RANGE: $38.06 - $52.34 hourly

This pay range is for the positions base pay only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.

POSITION SUMMARY

The Senior Staff Field Service Engineer (SSFSE) is spending a smaller portion of their time training within their own position and a larger portion of their time providing training to lower-level Field Service Engineers. The SSFSE still receives some detailed instructions on work assignments continues to acquire job skills and regularly works on troubleshooting activities. The SSFSE is advanced at the hookup process for specific tools and is a subject matter expert at their basic operation. Continued training programs are given to develop specific instrument skills knowledge and service techniques. The SSFSE is interfacing with customers and developing relationships with co-workers and managers.

PRIMARY RESPONSIBILITIES

Train and guide other FSEs as needed
Work as a team with Technical Support Engineers and Yield Control Technology Engineers to solve problems and/or provide technical information
Complete assigned On the Job Training (OJT) with the goal of instrument certification
Protect manage and maintain company property (i.e. traveling inventory company care test equipment tools etc.) in accordance with department policy/procedure
Answer service calls and promptly return messages from customers in a manner meeting service department policy/practice expectations
Maintain appropriate records of all work performed and training received
Complete departmental and customer paperwork timely and with high quality
Complete assigned formal training with a grade of 75% or higher on all tests
Comply and adhere to company policies
Portray professionalism and pride in appearance while conforming to policy
Provide a positive attitude to all employees and customers
Other duties as assigned

EDUCATION LICENSES and/or CERTIFICATION REQUIREMENTS

BS degree in Engineering (or related field) or equivalent combination of education and experience
Must have and retain valid drivers license in resident State and be insurable by our insurance company

EXPERIENCE and TRAVEL REQUIREMENTS

Seven (7) years of experience using digital volt meters oscilloscopes hand tools and computers
Must have at least four (4) years of direct experience providing service to Hitachi (or similar) tools
Willingness to relocate and/or travel
Willingness to travel up to 50% (10% travel most of the time) average travel up to 25%

SKILLS and ABILITIES REQUIREMENTS / SAFETY REQUIREMENTS

Ability to effectively communicate information to customers and management regarding service activities and schedules
Ability to follow precise instruction
Ability to perform selected routine service calls (preventive maintenance and basic emergency service) on one or more models of a product line (measured by instrument certification)
Ability to install and qualify a system
Ability to work from schematics using various test equipment mathematical calculation and instrumentation
Knowledge of analog and digital circuitry
Ability to read blueprints and electrical schematics
Basic knowledge and understanding of physics and chemistry
Demonstrate strong work ethics
Demonstrate strong verbal and written communication skills with people at all levels within and outside of the company
Ability to drive an automobile
Ability to see small objects within a confined area
Ability to identify and distinguish color-codes
Ability to quickly transport from location to location (i.e. air car etc.)
Ability to transport parts and toolbox from car to equipment site
Ability to lift up to 50 lbs.
Hand-eye coordination at a level to support a range of activities from very fine (delicate) to large leveraged type item
Must be eligible for and receive company credit card
Ability to hear audible noises
Must comply with all corporate safety requirements and directives
Expected to use PPE when required
Follow all equipment-specific safety protocols

Equal Opportunity Employer (EOE)

Hitachi High-Tech America Inc. is an equal opportunity High-Tech America Inc. is committed to equal employment opportunities for qualified applicants without discrimination on the basis of actual or perceived of race (including traits historically associated with race such as natural hairstyle) color national origin ancestry religious creed age sex sexual orientation gender (including gender expression and gender identity) marital status registered domestic partner status family status military and veteran status domestic violence victim status medical condition (including genetic characteristics) physical or mental disability pregnancy or any other legally protected characteristic or status.

If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to

Required Experience:

Staff IC

Location:Phoenix Arizona United StatesJob ID: R0118366Date Posted:Company Name:HITACHI HIGH-TECH AMERICA INC.Profession (Job Category):Engineering & ScienceJob Schedule:Full timeRemote:NoJob Description:POSITION: Senior Staff Field Service EngineerDIVISION: Metrology and Analysis Systems Divisio...