Patient Care Coordinator
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Job Location:
El Paso, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The Remote Patient Care Coordinator plays a key role in supporting patients by coordinating care facilitating communication between providers and patients and ensuring a smooth care experience across the healthcare continuum. This position works virtually to manage scheduling referrals documentation and follow-up while delivering compassionate patient-centered support.
Key Responsibilities
Serve as a primary point of contact for patients via phone video email and secure messaging
Coordinate appointments referrals diagnostic testing and follow-up care
Communicate care plans instructions and next steps clearly to patients and caregivers
Collaborate with physicians nurses care managers and external providers to ensure continuity of care
Monitor patient progress and conduct outreach to support adherence to care plans
Assist patients with insurance verification authorizations and general coverage questions
Identify and escalate clinical or social barriers to care to appropriate team members
Maintain accurate timely documentation in electronic health records and care management systems
Ensure compliance with HIPAA privacy regulations and organizational policies
Provide professional empathetic and culturally sensitive patient support
Qualifications
High school diploma or equivalent required; associate or bachelors degree in healthcare administration nursing public health or a related field preferred
Previous experience in healthcare coordination patient services scheduling or care management preferred
Knowledge of medical terminology healthcare workflows and insurance processes
Strong verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to manage multiple patients and priorities in a remote environment
Proficiency with electronic health records telehealth platforms and standard office software
Reliable internet connection and a private secure remote workspace
Core Competencies
Patient-centered communication
Care coordination and follow-through
Problem-solving and critical thinking
Time management and self-motivation
Key Skills
- Air Ticketing
- API
- CAD CAM
- Data Management
- Equity
- Import & Export
