Merger and Acquisition Project Manager

Position Description:

Preferred location is Dallas TX Secondary is Atlanta GA and remote can be considered for the ideal candidate.

CGI is seeking experienced Program Managers to support a major Telecom Operator in the merger and integration of its consumer operations. This role will drive program delivery across retail digital call center and customer migration workstreams with a strong focus on execution stakeholder alignment and customer experience.

Candidates must be execution-focused leaders with experience in complex transformations involving Order-to-Cash brand migrations and customer separation/acquisition activities. Prior exposure to telecom retail operations or mass market/Consumer programs is strongly preferred.

Your future duties and responsibilities:

. Program Management & Execution Lead day-to-day delivery across initiatives tied to the Merger and Acquisition into Major Telecom Carrier Track and resolve issues spanning order management call handling workforce readiness and digital activation. Coordinate with cross-functional teams including external vendors internal and both Merging and Acquired operational stakeholders and owners.
. Business Integration & Transition Support development and execution of the Multi-Dwelling Unit sales and activation plan in newly acquired territories. Drive activities related to customer experience alignment including billing migration rebranding and channel transition. Ensure delivery milestones align with TSA (Transitional Service Agreements) timelines and integration sequencing.
. Executive Reporting & Strategy Build and maintain dashboards leadership presentations and reporting packages for AVP VP and SVP-level stakeholders. Represent client in working groups offering insightful recommendations and program-level status on behalf of the client.
. Sales & Strategy Support territory-based sales planning by organizing key inputs tracking market readiness and structuring updates Help team structure both standalone and converged offer enablement plans Create scorecards dashboards and executive-level summaries even from limited or ambiguous inputs
. Technology & Data Skills Strengthened focus on technical and analytical capabilities with emphasis on assessing data identifying trends and producing actionable recommendations.
. Systems & Call Center Readiness Oversee impacts to IVR routing call volume shifts and agent handling models for migrated customer bases. Identify system and config changes required for new SKUs bundled offers and branded promotions across platforms.
. Customer Separation Migration & Acquisition Support Coordinate updates to customer profiles rebranding of touchpoints (e.g. CSS emails bills) onboarding flows and collections systems. Partner with teams on training communications and data conversion strategies for seamless consumer migration.
. Digital & Technical Readiness Broadened to include system migrations API enablement customer handoff logic and field activation across OAP (API-based integration layer) Point of Sale (POS) and call routing.

Required qualifications to be successful in this role:

. 8 years of program/project management experience in telecommunications consumer products or digital transformation
. Demonstrated success in M&A integration business transformation or large-scale implementation programs
. Strong experience in Order-to-Cash call center operations and/or business enablement
. Familiarity with telecom systems (e.g. POS billing IVR provisioning platforms)
. Executive-facing presentation skills and stakeholder management
. Strong organizational skills self-starter and able to navigate ambiguity in complex environments
. Strong Excel and Power Point skills



Preferred:

. Background in Telecommunications or Mergers and Acquisitions in Telco/Broadband initiatives
. Customer Communications and Onboarding
. Understanding of Organizational Change Management (OCM)
. Experience managing cross-vendor workstreams and change initiatives
. Knowledge of billing systems or postpaid and prepaid billing structures
. Experience working with Vendors or other consulting teams in a high-velocity environment
. Customer handoff logic
. Data ambiguity
. Business Readiness
. Order-to-Cash Call Center Social Media or IVR
. Multi-year transformation journey
. Background Fiber Broadband and Wireless

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit-based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $57100.00 - $137100.00.
CGIs benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation holidays and sick time
. Paid parental leave
.Learning opportunities and tuition assistance
. Wellness and Well-being programs

*LI-TM1

Skills:

• Mergers & Acquisitions
• Order-to-cash
• Telecommunications

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.