Operations Support Associate
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Job Location:
Lees Summit, MO - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Pavion Connects and Protects by providing innovative fire security and communication integration solutions to customers across 70 U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise healthcare education government data center and retail industries.
As a global leader Pavion specializes in the design installation service and maintenance of cutting-edge fire alarm systems critical communications video surveillance access control and advanced AV technologies. Our mission is to bring clarity and transformation to safety security and communication through integral technology and radical service.
With a commitment to safety reliability and operational excellence Pavion ensures scalable future-ready solutions tailored to meet and exceed our clients needs. Learn more at
Pavion and our family of companies are seeking a talented and motivated Operations Support Associate to join our security business unit.
Primary Responsibilities:
- Responsible for installing modifying testing and making minor repairs to computer hardware software and related systems to ensure reliable and secure operations.
- Support calls by troubleshooting technical and process issues tests and maintains system functionalityincluding CCTV and computer componentsand installs software and applications that support efficient workflows.
- Consults with users to assess hardware and software needs evaluates compatibility of new programs and equipment and gathers data to support technical purchasing decisions.
- Confirming program objectives by testing and adjusting component settings against established standards installing and testing products to verify proper performance and documenting all hardware and software updates.
- Preparing user reference materials training users through inâperson sessions and digital learning resources and staying current on emerging technologies through ongoing professional development.
Basic Qualifications:
- High School Diploma
- 2 years of Service Desk/Help Desk experience
- At least 2 years customer service experience
- Some knowledge in IT
- Excellent problem-solving and troubleshooting skills
- The ability to communicate technical information in an accessible manner to non-technical employees
- A process improvement mindset
- Software maintenance and testing capability
- Vendor relations
- Basic knowledge of networking principles and operating systems
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Customer-service focus
- Collaborative mindset
- Hands-on problem-solving ability
- Learns new maintenance skills quickly
- Works with customers and has excellent customer service skills
- Collaborates with managers and service technicians has strong inter-personal skills
- Demonstrates time management problem-solving and organization skills
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.
Required Experience:
IC
Key Skills
- Business
- Information Management
- Accounting
- Corporate Risk Management
- Faculty
- Jms
About Company
In an era where the threat of wildfires grows more pronounced, the demand for advanced fire management and safety strategies is at an all-time high. Pavion is at the vanguard, driving forward with innovative technologies not...
